I've never had one of their Teles, but did briefly own a Zemaitis copy. At first I really dug it because it was so cool looking. But it was sort of cheapish, and the neck had an issue (had a little bump along the treble side of fretboard... not sure if a true "twisty" or not). I was less than enthused with the return process (long story), but ultimately they allowed the return and refunded my purchase price. I think they've usually had a good reputation for customer service and their products, so maybe my experience was a little out of the ordinary.