Wrote An Email To My Local GC

Discussion in 'Bad Dog Cafe' started by jannodude, Jul 21, 2019.

  1. jannodude

    jannodude Tele-Afflicted

    Age:
    29
    Posts:
    1,015
    Joined:
    Aug 10, 2016
    Location:
    SF Bay Area/California
    I've always been a believer of "giving credit where credit is due".

    I was approached by an employee that took his time to explain what I was interested in. I'm open minded and like to hear what employees have to say and offer. I normally do my research and have an idea of what I'm looking for.

    I could tell the employee was young and a little nervous but he did his best. I was flabbergasted!

    Thanks dude.

    Email sent to the retail-manager!
     

    Attached Files:

    Last edited: Jul 21, 2019
  2. Les H

    Les H Tele-Meister

    Age:
    46
    Posts:
    492
    Joined:
    Jun 2, 2018
    Location:
    Kansas
    Good deal! Some positive feedback is very important and healthy to a young person working these days.

    It's good to hear you also took some time out of your busy life to acknowledge him positively.
     
  3. Artslap

    Artslap Tele-Afflicted Silver Supporter

    Age:
    51
    Posts:
    1,022
    Joined:
    Mar 17, 2014
    Location:
    Sydney, Australia
    Good job Janodude.

    I work in retail and people are very quick to condemn, slow to praise.

    If we had more people like you who took the time to give credit where it is due, the world would be a better place.

    Kudos.

    CP.
     
    ooglybong, DrPepper, fpatton and 3 others like this.
  4. studio1087

    studio1087 Telefied Silver Supporter

    Posts:
    23,802
    Joined:
    May 10, 2003
    Location:
    Near Milwaukee
    What a terrific thing to do for a young ambitious person. You’re an energy giver jannodude. Very cool.
     
  5. Electric Warrior

    Electric Warrior Tele-Meister

    Age:
    38
    Posts:
    100
    Joined:
    Jan 7, 2018
    Location:
    Michigan
    That's very kind.

    But! I've never received an email response from a GC store. I'd be interested in whether you hear back.
     
    jannodude and Torren61 like this.
  6. telleutelleme

    telleutelleme Doctor of Teleocity Silver Supporter

    Posts:
    18,229
    Joined:
    Jan 15, 2010
    Location:
    Houston
    Good for you. I love to do those things. I'm sure the young man will hear about it and that's positive.
     
    Gabrielle84 and jannodude like this.
  7. Obsessed

    Obsessed Telefied Ad Free Member

    Posts:
    21,143
    Joined:
    Nov 21, 2012
    Location:
    Montana
    Yes. Nice example of taking the time to send some positive feedback to salespeople's managers.
     
  8. Flaneur

    Flaneur Friend of Leo's

    Posts:
    3,440
    Joined:
    May 24, 2010
    Location:
    Scotland
    I approve this course of action. I do similar things myself, when appropriate. It seems like the polite response to the service offered.
     
    Gabrielle84 and jannodude like this.
  9. aerhed

    aerhed Friend of Leo's

    Age:
    60
    Posts:
    2,382
    Joined:
    Dec 24, 2016
    Location:
    Boulder, WY
    Standouts deserve shoutouts.
     
    Gabrielle84, cyclopean and jannodude like this.
  10. nojazzhere

    nojazzhere Poster Extraordinaire

    Age:
    67
    Posts:
    8,233
    Joined:
    Feb 3, 2017
    Location:
    Foat Wuth, Texas
    I think you just paid him a compliment, but please clarify.....did he take his time to explain what "you were interested in" before or after you told HIM what you were interested in? Or did he simply walk up, tell you what you were interested in, and then show you what you were going to buy? ;)
     
    jannodude likes this.
  11. Tonetele

    Tonetele Poster Extraordinaire

    Posts:
    6,326
    Joined:
    Jun 2, 2009
    Location:
    South Australia
    Good for you. Management need to be told where things are going right or wrong.
    It helps them manage better. Good for that young employee.
    I once complained that we, as a staff, didn't heave a chance to vocalize anymore. I was told by the female boss; " Oh. That style of consultative meeting went out in the 80s."
    That was early 2000s and we were just "informed" as to what to do. The end of the consultative meeting era.
     
    jannodude likes this.
  12. Coop47

    Coop47 Poster Extraordinaire

    Posts:
    5,615
    Joined:
    Apr 10, 2009
    Location:
    Boston
    I sent an email to Guitar Center a few years ago and was contacted by the store manager, who turned out to be the bass player in my college jazz band.
     
    Torren61, jannodude and tubedood like this.
  13. jannodude

    jannodude Tele-Afflicted

    Age:
    29
    Posts:
    1,015
    Joined:
    Aug 10, 2016
    Location:
    SF Bay Area/California
    GC replied!
    B1992C89-F319-4262-A03D-7A24797B1C2F.png
     
  14. Endless Mike

    Endless Mike Friend of Leo's

    Posts:
    2,726
    Joined:
    Nov 2, 2016
    Location:
    Arlington, Texas
    That's a refreshing change, in at least two ways. Having had a similar experience, I asked for the manager and told him of my positive experience right then and there. Without the employee knowing of course. That seemed the only way to insure his being recognized. Doing things by email with large chains seems like the information will only disappear into the Phantom Zone. If it's not too late, please call the store and speak to the store manager to let them know.
     
    ooglybong and jannodude like this.
  15. surfsup1955

    surfsup1955 TDPRI Member

    Posts:
    27
    Joined:
    May 20, 2013
    Location:
    eastern NC
    I agree, being in management for several decades, I know how important positive feedback can be.

    However, after unloading a few boxes full of used gear at the Raleigh NC GC earlier this year, I took the time to write a nice email appraisal to the management regarding the young guy who patiently assisted me going through it all. It was a half day ordeal. I never heard a peep back.

    Oh well.. I hope they, at least, gave him a pat on the back.
     
    jannodude likes this.
  16. JuneauMike

    JuneauMike Friend of Leo's

    Posts:
    4,137
    Joined:
    May 5, 2015
    Location:
    Alaska
    Really cool gesture. I was haggling on Reverb with a guy from Chicago Music Exchange for what seemed like forever. We couldn't land at a middle ground, but he was very patient. Later I swooped in and bought the item I'd been looking for from someone else at CME, but made it a point to relay a note of thanks to the original sales rep for his patience. I got a nice thank you right back.

    Its a good feeling and was worth the effort.
     
    Balou likes this.
  17. Telelee65

    Telelee65 NEW MEMBER!

    Age:
    54
    Posts:
    1
    Joined:
    Aug 6, 2019
    Location:
    Kentucky
    I've bought 4 guitars from GC in the past 4 months. Paid 1847 for used guitars in perfect condition that would gave cost me over $3800 if new. I ALAWAYS look for the same salespetson when i go in there. If he's not there, I leave without buying anything. Why? Because he's the only guy that ever waited on me. So, if I buy something there, he gets the commission.
     
    ooglybong and jannodude like this.
IMPORTANT: Treat everyone here with respect, no matter how difficult!
No sex, drug, political, religion or hate discussion permitted here.


  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.