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Who now? looks like Allparts has dropped the ball

Discussion in 'Tele Home Depot' started by old_picker, Mar 4, 2021.

  1. old_picker

    old_picker Tele-Afflicted

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    Sent an email checking stock levels on Candy Apple tele bodies on January 23rd. They were showing in stock on the 23rd. I received my reply today 5th March which advises me they are not in stock but are still showing as in stock.

    How can you confidently buy from an outfit who are happy to take your payment for stock showing as available and then create the hassle of obtaining a refund? The email response on this sort of problem is non existent in any realistic sense. This is apart from the inconvenience of piecing together the bits of a build from other sources after all items are ordered. I build quite a few guitars during a year and have a dealers account with them.

    Looks like a new supplier for me and yet more price hikes. Few if any other American based guitar parts supply outfits provide trade accounts to offshore entities. It was a great idea but sadly it looks as though we're out in the cold.

    Anyone have any ideas where it is heading? Liquidation by the new owners a little further down the track?
     
    Last edited: Mar 4, 2021
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  2. Ripthorn

    Ripthorn Friend of Leo's

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    This has been an issue all during covid. I had this very thing happen with some items from musicians friend. Took them months and they never proactively notified me.
     
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  3. old_picker

    old_picker Tele-Afflicted

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    Ripthorn - Yes its been tough but other American outfits I deal with have been excellent and its been great service as usual except for that glaring exception. There are holes in stock all over of course but now seem to closing everywhere except you know where.
    I am talking instrument makers parts and supplies sellers not guitar shops.
     
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  4. Killing Floor

    Killing Floor Tele-Afflicted

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    Sound Guitar Works a.k.a. Best Guitar Parts is the one. I know more than a handful of custom builders that Sound produces shaped bodies and complete necks for. We're talking $3-4K customs. They are legit.
     
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  5. guitarbuilder

    guitarbuilder Telefied Ad Free Member

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    Not to sound preachy, but things are not the same as they once were anywhere. Shipping companies and the postal service have 10 times or more the amount of packages they normally handle. Put the virus absent rate in there and you have a situation that isn't great. Mail sits in trucks at distribution centers. My carrier told me this. I'm sure that the same thing happens at FEDEX, UPS, and others.

    Really we should have a little compassion for these folks, but instead people gripe about it. Allparts waits for their stuff too. The communication issue is a problem, so I'd probably pay another vendor selling Allparts stuff who has it in stock.

    It's not just Allparts. I ordered an item from Amazon and it said it was delivered and never showed up. Apparently it was sent back because of packaging damage. A new item was delivered to me, then about 2 months later a refund for the first one was issued with the information on what happened.

    We're lucky there still is a supply chain that sort of works, and we should be thanking our lucky stars we have food and necessities. That's the way I feel about it anyway.
     
    Last edited: Mar 5, 2021
  6. Ronkirn

    Ronkirn Doctor of Teleocity

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    let me say, I've been dealing with AllParts for well over 20 years.... occasionally a foible will surface... they have always made it right, and I put it behind me...
     
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  7. runstendt

    runstendt Tele-Meister

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    From what I understand, it is mostly a supply chain issue. Last year most of the major music manufacturers, particularly guitar companies, ordered 10% to 15% less inventory from their factories overseas due to declining sales. Then Covid hit, and a ton of people had time to kill, so they bought guitars (and keyboards, 3D printers, crafting supplies, construction / home improvement tools are supplies, etc) which quickly wiped out the inventory. It takes time for factories to switch over to making more Strats and Teles, not to mention shipping them across the Pacific Ocean, Customs inspections, unloading the containers, getting the inventory to distributers, getting the inventory to retailers, then finally putting a shiny new toy in our hands (NGD!). This inventory backlog, caused by a smaller initial order plus significantly higher than expected sales, would be a major issue by itself.

    Additionally, as mentioned above, Covid has put a double strain on the shipping companies across the country. Not only are we sending more packages back and forth, but the companies are understaffed as well due to the virus. It's a perfect storm of a logistical nightmare, but it's what we're living with.

    That all being said, none of it explains or excuses Allparts lack of a response or inability to updates their website. I agree that too many companies are very eager to take your money, but have no problem making you wait for their product, service, or a refund. That's just bad customer service.
     
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  8. burtonfan

    burtonfan Tele-Afflicted

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    This is happening in every industry. The same thing happened when I ordered some fishing gear. They gladly took payment for an item they claimed was in stock but in reality wasn't... now I wait. It's been 5 or 6 months.

    This is strictly my opinion: The retailers won't order from the wholesalers until they have enough orders to meet an advantageous price break, which increases their margin (understandable). The wholesalers won't place their orders with the manufacturers until THEY achieve the desired price break at their level. In turn, the manufacturers won't execute a production run until they have enough pre-sold units to justify manufacturing costs. Essentially, their inventory is sitting in raw materials giving them a tax break on inventory assets.

    I'm not going to pretend to know what has caused this. We can blame it on covid, the internet, new efficient business models, etc. I suspect it's a little of several factors. It does seem to be, however, the new norm.
     
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  9. ricardo1912

    ricardo1912 Friend of Leo's

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    I think lots of companies are having problems with supplies, production, staff absence and deliveries. Much of it thru no fault of their own and in unprecedented circumstances.

    My feeling is that maybe we should make allowances and cut people some slack.
     
  10. Ronkirn

    Ronkirn Doctor of Teleocity

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    Many of the sources we use for the many parts, use sources themselves... and those guys use other sources.. very few get their stock directly from the manufactures, thus there can be multiple "levels" in that supply chain..

    Many of those companies found that by the Summer of 2020, there was virtually nothing being sold.... thus employees were being laid off...

    Those Employees couldn't sit around hoping things got better, so they moved on, taking other jobs... Many of those guys were the skilled operational employees.. When they left, that resulted in a "hole" in what remained of the supplier's few remaining employees..

    So here we are today, slowly emerging from a horrid year and, going on, a half.... fortunately, many of the suppliers we depend on have managed to survive, but have found it necessary to reconfigure their operations. Some have had to find alternative suppliers simply because those previously used have dried up, completely.

    I would encourage ya to revel in that they are still here, trying their best, instead of kicking them because they have stumbled while traveling a very rocky road.

    r
     
  11. viking

    viking Friend of Leo's

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    Around now , stocks should again be in around EU . Last third of 2020 , finished bodies and lots of other stuff were just sold out everywhere
     
  12. 2HBStrat

    2HBStrat Tele-Afflicted

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    It's not just an Allparts problem. I've been trying to buy what used to be a commonly available guitar part from several suppliers (not all parts) and they have been backordered for months.
     
  13. old_picker

    old_picker Tele-Afflicted

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    I've been lucky I guess with just about all my suppliers who have managed their way through the past year almost seamlessly. I deal with four or five American suppliers most of whom have maintained supplies, and most critically communications, to their expected high standards.

    Apologies if I'm kicking a man in strife - perhaps I should ask the mods to close this thread?
     
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