What would you do? (Dog care)

srblue5

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I've had a friend for a few years who has looked after my dog when I'm at work. We used to be neighbours and he's been saving up money towards opening a dog day care for years. He has three dogs of his own so I figured it would be good familiar company for my dog when I'm at work, especially when I have to work late hours or night shifts. I financially compensate him for looking after my dog at a rate similar to "professional" day cares, since fair is fair, he's trying to build a career in this, and especially since he lost his job during the pandemic (whereas I luckily and thankfully did not).

I've since moved to another neighbourhood but have continued to have this friend look after my dog. However, in the past year, his behaviours seem to have changed and my dog is being negatively impacted. She has regularly come home with upset stomachs (often waking me in the night to go outside to use the "washroom"), which is primarily due to his new common-law partner feeding the dogs human food/treats. I brought this up with them and they initially insisted I was feeding my dog inappropriate treats (which I pointed out was not possible, since I was giving my dog the same food and treats as before the stomach issues started and she does not have these issues on the days I'm home from work) before my friend's partner finally admitted to giving them human sweets (which he seemed rather forgiving and almost defensive of). This treat-giving has continued despite my repeated flagging of it. Again, they do not apologize or change their behaviour.

This morning, I got back from a 3-week overseas vacation during which my friend and his partner looked after my pup (again, fully compensated financially). When I picked her up, I saw that she was missing a ton of fur and looks like she had a grooming job done by someone on their first day of grooming school with two broken arms. I pointed out that she looks completely raggedy and the only answer I got was a rather defensive, "Yeah, well, we groomed and cut her hair." No prior mention/notice (even a text message) saying that they had to groom her and asking for permission or even giving a rationale. No apology. My dog also seems oddly low-key behaviourally since I brought her home, which I'm not sure is due to not having seen me for three weeks or because something else happened in my absence that I'm not being told. I smell a rat, to be honest.

Since the whole upset-stomach-inappropriate-treat things continued in spite of my concerns, I've been looking into an alternate day care service for my dog for at least half of my work week, both to see if there is a difference in my dog and to alleviate my stress that my dog is being inappropriately treated. However, since this morning, I'm seriously contemplating terminating my services with this friend (who I am now starting to doubt is just that) and finding another full-time day care for her.

In a situation like this, would you bring up these concerns with the "friend" before terminating services? Would you give another chance? I'm always leery of burning bridges but in this case, I'm feeling a little violated (for lack of a better word) by the unsolicited/unapproved hack grooming job (not to mention the other concerns from the past year or so).
 

trapdoor2

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They'd never see my dog again. I'd never say anything...and I would probably avoid them...permanently.

Use a professional. They're usually expensive but when you find a trustworthy sitter, cherish them. We used to board ours at our favorite Vet...until we had a bad experience. After that, we had a pro come to the house twice a day. Well worth it.

When we moved here, we had to find a new sitter...she turned out to be awesome, and stays in our home while we're gone.
 

RobRiggs

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They'd never see my dog again. I'd never say anything...and I would probably avoid them...permanently.

Use a professional. They're usually expensive but when you find a trustworthy sitter, cherish them. We used to board ours at our favorite Vet...until we had a bad experience. After that, we had a pro come to the house twice a day. Well worth it.

When we moved here, we had to find a new sitter...she turned out to be awesome, and stays in our home while we're gone.

Agree totally. They’re being abusive and I’d ghost em.
 

Killing Floor

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There are a ton of in-home dog sitters. We found one we like in addition to a girl on our street who will come over 5 or so times a day. We end up paying a lot less than boarding which is now close to $60 night times 2 dogs. $50 a day is what I’m paying this week while we’re away for both dogs.

My big dummy accidentally locked himself in a bathroom yesterday so I’m glad the neighbor came early.
 

Peegoo

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@srblue5

If I noticed a change in my dog's behavior or habits after picking her up from a doggie day care, and the proprietors questioned the standard of care the dog received from me, you can bet your sweet bippy the place would never again see my dog, or me, or my money.

That is not how friends treat friends.

Case in point: I've been a loyal customer of a local mom-n-pop jeweler that does amazing custom work and I've spent buckets of money there for more than 20 years. Back in early December I dropped off a watch for servicing and all I got was excuses for delays, etc. The owner appeared to me to be reaching the point where his heart was just not in it anymore. I was getting jerked around, so I told him I'd be coming in the following week to pick it up. They had the watch for four months and nothing had been done with it. I told the owner this experience was like a long walk down a cold and rainy beach only to discover my favorite cafe was closed, and that I would no longer be doing business with him.
 

stxrus

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You have no reason to say anything to your “friend and his partner”. You already have mentioned your concerns to them and they don’t seem to care.

I agree with finding a professional to care for your dog. She deserves it and you deserve the peace of mind knowing she will be taken care of properly.

Move on and never look back.
 

schmee

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Dog day care is a tough thing. If you think good is not going on stop taking the dog there. But that just begins a new search and problems.
 

TomBrokaw

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Give 'em the beans!
Since you had the friendship, AND since the start of the issues roughly correlates with the new partner, I would explain why you are not going to trust your dog with him anymore. (I wouldn't mention the partner at all; if that math adds up then let him be the one to add it up.) But I'd definitely find a new place, no doubt about that.

If nothing else you might be doing him a favor by giving him a wake up call - if he messes with his clients' well-being, he won't have a business for long.

The treats indicate a lack of consideration. The grooming is unnecessary and borderline abusive, depending on how your dog feels about that in general. The change in behavior is very concerning.

I wouldn't curse or yell but I'd make it crystal clear that his actions were unacceptable.
 

BluesMann

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We have been lucky to find kennel facilities owned by our vet office and integrated into the same space. All the staff at vet and kennel know all the dogs and cats and they fuss over all of them. Not cheap as dog sitters but if my boys get sick they are seen right away by their regular vet and get te immediate attention they need. We feel blessed that we have been able to find this kind of care.
 

Milspec

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This friend wants to be a professional, then treat this situation that way. Time to fire, it will be good for your dog and it will be good for this friend to learn how to treat customers. It really sounds like this friend is taking you for granted which is never a good thing in any relationship, be it personal or professional.
 
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