As a former service business owner myself, I do understand that position, but I was once told by Warren Buffett himself that if a business wants to grow, the first thing you do is answer every phone call.I have to answer my phone because it’s how I get business. My recording tells the caller to leave a message and I will call back.
When I’m on a job the phone says in the van. My clients deserve that much respect
I never look at recent/missed calls. If you can’t leave a message I WILL NOT call you back
I get weird texts occasionally but I just delete them.
I do return every voice mail Call. I can’t answer my phone if I’ve working on a blocked toilet and my phone was on my hip. I’d be buying 2-3 phones a day. My clients understand.As a former service business owner myself, I do understand that position, but I was once told by Warren Buffett himself that if a business wants to grow, the first thing you do is answer every phone call.
Case in point, I ended up doing some work for Buffett and Walter Scott because I answered the phone even though the number was out of state. That one phone call lead to a 6 year contract worth $65,000 per year.
With ear buds you could. I didn't like them much, but they do work and I didn't lose any jobs.I do return every voice mail Call. I can’t answer my phone if I’ve working on a blocked toilet and my phone was on my hip. I’d be buying 2-3 phones a day. My clients understand.
Do not ever answer Yes to any question like that from an unknown number,Anyone else constantly get the calls where you pick up and they say "hi this is Sydney with Pinehurst funding, can you hear me?" I keep blocking the numbers, but they keep calling back on different numbers. I also get tons of calls to sell the house. I guess the poor real estate agents around here are desperate to make a commission, and there's not enough houses on the market.
No, I thought of exactly the same thing. Whenever I get it I just hang up.Do not ever answer Yes to any question like that from an unknown number,
There is a scam around where the caller asks a yes or no question. If you answer yes, the scammer dubs your voice into a bogus agreement of some sort, with your voiced agreement being legal grounds to take your home, or your money, etc.
I’m not going to try to talk on the phone when I’m on a job unless it’s 100% necessary. That may be 3-4 times a year.With ear buds you could. I didn't like them much, but they do work and I didn't lose any jobs.
People really are not patient when it comes to hiring service people....not loyal either. If they call a person for help and they don't answer, they just move onto the next person. If you have a large enough volume, that may not matter, but you would be surprised how many jobs you are actually missing out on. After I started making the determined effort to take every call, I averaged 4 more jobs per week. In my industry, that can be anywhere from $1,000 to $6,000 per week that I would have lost.
At the very least, hire a service to answer your calls so that every call does get answered. Then they can screen it out for you while making sure you only receive the good calls....those you stop and answer.
I’m not going to try to talk on the phone when I’m on a job unless it’s 100% necessary. That may be 3-4 times a year.
As far as needing jobs I don’t get - I have more than enough and I’ve got many clients that will wait until I can get to them over going with one of the other services. I’ll pass customers over to the competition and they decide what to do
Not even Doctors or lawyers use services anymore around here
I don’t need any more business. Our island has about 50,000 people living here. Not counting snowbirds we’re looking at a population of 48,000 full time residents.Not trying to fight with you, but I just think you are losing a lot of business with that approach. Think about the calls you do take...then realize that you were not likely the first person that they called, but rather just the one that answered the phone. Those other companies lost business because they didn't take the calls, and I believe you are doing the same.
Like I said before, if you have the volume then maybe you can afford to lose customers, but customer loyalty is a relic from the past and what you have now can turn on you very quickly. I had customers that went back 12 years switch to a new company in the area because they offerred a 35% discount. It was all that it took, a cheap quote and they were gone. Some day you will find "loyal" customers that replace you simply because you didn't answer the phone.
I am geniunely glad to hear that business is going well for you, I am quite envious actually since having to shut down my business 4 years ago due to some very dishonest actions taken by others (long story). I am just sitting here thinking about your situation like it was an episode of "Kitchen Nightmares" and hearing what I believe is a big mistake that hurts your business. It is just opinion though and doesn't mean much, run with it or don't. Maybe test the theory for a week and see what happens? See if you gain more business.
Either way, I wish you continued success
I don’t need any more business. Our island has about 50,000 people living here. Not counting snowbirds we’re looking at a population of 48,000 full time residents.
I get about 85% of all blocked drains calls and almost all calls for drain/septic tank locating.
As a one man band company it’s me that does everything.
Not to brag but I can do 6 one hour jobs a week and still make over $50,000 a year. I haven’t worked a 40 hour week since June 2006. I found a niche that needed to be covered and it took off.
I was planning to retire in 2017 and had a buyer for the company (for serious retirement money) but Maria happened and his wife said they were going back stateside. I’m still looking for a buyer but if that fails I’m planning on shutting down at the end of this year.
I’ll still keep my tele but will, Gibson willing, have a SG, LP Special (1974) and a new LP Standard Gold Top with P90s