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We welcome your order - then we'll ignore you!

Discussion in 'Other T-Types and Partscasters' started by Daddy Dom, Apr 17, 2020.

  1. Daddy Dom

    Daddy Dom TDPRI Member

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    My Esquire build has ground to a halt twice now over hardware. Twice I have mailed US suppliers, checking they are supplying 'at this time' and happy to ship to NZ, knowing fully what is going on in the world.
    They both reply 'yes, business as usual!' 24 hours later. So I send in my requirements and hear nothing else.
    Is it just me?
    Anyone else?
     
  2. 41144

    41144 Tele-Afflicted

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    Getting stuff out of China's a nightmare. ;)
     
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  3. seabubbles

    seabubbles NEW MEMBER! Gold Supporter

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  4. Daddy Dom

    Daddy Dom TDPRI Member

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    I'm looking for one of the most simple things imaginable - aged Fender hardware. Made nowhere near China.
     
  5. Allan Allan

    Allan Allan Tele-Afflicted

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    My cheap quarrentine project now has estimated delivery of June 20th. I ordered it in January.

    Shipping from China is severely delayed.
     
  6. SixStringSlinger

    SixStringSlinger Friend of Leo's

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    Shipping is delayed most places, international shipping perhaps more so, and most places that are open and working are doing so with much fewer people on hand than normal. So can they take and fulfill your order? Absolutely. But the actual work that happens after you check out will take longer than normal.

    "Open for business" does not mean "immune to worldwide circumstances".
     
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  7. old wrench

    old wrench Friend of Leo's

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    It's just part of the new reality :).

    Everybody (almost ;)) is trying to change and adapt to a situation that's going to be with us for awhile.

    Most companies, if they are still open at all, are operating with reduced crews.

    I placed an order with StewMac last Sunday. Normally, since they ship fast and we are in the same state, Ohio, it would arrive on Tuesday.
    But SM is running just a real small crew right now, so the order didn't get filled until yesterday (Thursday) and it arrived today, Friday. Not a big deal, really.

    But in your case, being on the other side of the world, everything gets compounded and delayed, at every juncture.

    It's going to be with us until we adapt and get it worked out.

    I deal mostly with Philadelphia Lutherie Supply and some with StewMac.

    Philly Luthier is still shipping very fast like they always have :).


    .
     
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  8. Unionjack515

    Unionjack515 Tele-Afflicted

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    The shipping/manufacturing problem with many (guitar/music-related) businesses in the US is that they’re considered non-essential. Which means in many states, they’ve been ordered to close or work from home. Very likely that these business can continue to keep taking orders, as it’s done electronically and can be monitored by a key-person or key people working from home. What they can’t do is go to their warehouse and ship the item to you from their inventory or manufacture it and ship it to you. This is the issue with Warmoth and Guitar Mill right now and I’m sure it applies to many many other manufacturers in the US. Out of their control. People here in the states have to wait for our orders too.
     
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  9. tubegeek

    tubegeek Friend of Leo's

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    Amazon is openly stating that they are prioritizing certain categories of foods over others. I suppose instrument hardware is one of the low-priority categories.

    As I expected, some parts I ordered arrived today - earlier than forecast but still delayed. They aren't actually moving things quite as slowly as they say they are, just lowering expectations.
     
  10. Greenmachine

    Greenmachine Tele-Holic

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    Stewmac did me great. I'm in Canada.
     
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  11. Retrobob

    Retrobob Tele-Meister

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    I'm waiting for parts from out of the country.
    It will be a while.
     
  12. televillian

    televillian Tele-Afflicted

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    you should have told them it`s important
     
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  13. Obsessed

    Obsessed Telefied Silver Supporter

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    Under current conditions, instant gratification will need to be set aside. Sorry for your inconvenience, but something very big is going on.
     
  14. DougM

    DougM Poster Extraordinaire

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    Some well known US guitar related, and other musical instrument related companies have switched to producing masks, face shields, and other useful items, and I applaud them for it. One high end turntable maker is making hand sanitizer, because the chemicals they had for their business were easy to convert to that purpose. It's no different than guitar companies making parts for the military in WWII. When neccessary, we should all come together for the common good of the nation.
     
    Last edited: Apr 18, 2020
  15. Anacharsis

    Anacharsis Tele-Holic

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    Heck, my new iPad was ordered on the 11th, and I was given a delivery window of the 17th-21st. No updates whatsoever have come in at all since. When I call and ask for information on what's going on, they read the no updates page to me. I chuckle and hang up. It'll get here "whenever," and that's really what they're saying. Apple makes a good product, but without question they are one of the most arrogant companies on earth, with truly bottom rung service.
     
    Last edited: Apr 18, 2020
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  16. Anacharsis

    Anacharsis Tele-Holic

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    A local distillery of high end spirits around here switched to sanitizer, and American Giant, whose shirts and hoodies are top notch, are also making masks. It's great seeing companies pitch in.
     
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  17. gitold

    gitold Poster Extraordinaire

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    I order 2 hats with masks from Amazon. I was told one would get here on the 26 of April and the other would come on a May 6th. They both showed up yesterday? I ordered a guitar from my guy at MF and was told it would ship last Friday. After a few days went by and no shipping reported I was emailed that the state of Missouri shut down the whse.and they didn’t know when it would ship. So much for my quarantine guitar.
     
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  18. Daddy Dom

    Daddy Dom TDPRI Member

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    Thanks for the replies, but many of you have missed the point completely. I haven't even been able to get that far to place an order. ;) I don't care how long it takes to arrive and no, it's not vitally important. I'm a verry patient man. :)

    If they can reply almost immediately - and very encouragingly - on first base, I think it's reasonable to expect they can reply within a week to second base when I have more specific enquiries about parts their website says are in stock. No need to manufacture anything. No masks or sick kids harmed in this build.

    I deal with small-town individual retailers by choice, I will never use Amazon. I actually thought that by ordering during "this" instead of waiting I would be helping keep these businesses going, not hinder them.

    My point is, if they had said please wait, I would have. They did not.
     
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