User upgrades, supporting member & vendors issue

admin1

Administrator
Joined
Jul 7, 2017
Posts
49
Hi Folks,

We are working to resolve an issue with the connection between paypal and our user upgrades section. This issue is resolved moving forward and members can upgrade. We just have to fix those members that experienced the issue during that particular time period.
Between June 17 and Aug 12, a few members have purchased upgrades to supporting memberships, ad free, or vendor programs that did not fully go through. But we have all the transactions captured so we will be able to resolve each transaction. Please be assured that we are resolving this issue and those affected will get a PM when it is resolved. It will only be a few days. Feel free to PM myself @Alex or @forumtech . Thanks to members who have reported it to us. Sorry for the inconvenience it has caused.

Thanks

Rob
 

John Stephen

Tele-Meister
Gold Supporter
Joined
May 3, 2021
Posts
329
Location
S.F. Bay Area
I recently got a message saying "one" of my account things had expired, and it seemed to be the ad-free part of my account, although the message didn't say which part of my account was expiring. So I paid to renew the ad-free thing, but I'm still seeing ads in between the posts. Help, please?
 

Bruxist

Friend of Leo's
Silver Supporter
Joined
Oct 12, 2010
Posts
4,373
Location
Kentucky, USA
I recently got a message saying "one" of my account things had expired, and it seemed to be the ad-free part of my account, although the message didn't say which part of my account was expiring. So I paid to renew the ad-free thing, but I'm still seeing ads in between the posts. Help, please?
Same.
 

Mocaster

TDPRI Member
Joined
Apr 27, 2003
Posts
22
Same here.....

I paid my annual dues on May 2 and it has not been applied and I am not ad free?

Why is that?

Paypal transaction shows paid 5/2.2022
 

Old Verle Miller

Tele-Meister
Joined
Apr 7, 2022
Posts
221
Age
71
Location
Texas
I did the Silver Supporter thing via PayPal on the 12th but I don't see the indicator. And oddly, it's always been add-free.
 

WalthamMoosical

Tele-Afflicted
Ad Free Member
Joined
May 28, 2020
Posts
1,276
Location
Vermont
FWIW when there was a problem like this last July-Aug-Sep, when they finally got it straightened out they did reset my expiration date so that I would in fact have a full year of ad-free (at least, that is what is reported in my account details).
 




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