UPS Pulls Ahead of Fedex For Ineptness!

8trackmind

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No, actually you're the first one who has said that to me.
Is this the first small package delivery bashing thread you've been involved in? It's basically a pitch fork and torch scenario and if you defend the workers or the industry, you get branded as a witch. Sorry man, but I had to.
 

djh22

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Ordered a laptop from Dell 3 weeks ago - FedEx lost the package. Dell sales rep said "It happens all the time."
Shipped a laptop 2 weeks ago - UPS lost the package. UPS rep said, "Well, you shipped it on a Friday."
 

Verne Bunsen

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I don’t mind longer shipping times and logistical complications, it’s a complex world we live in, but what I DO mind is the explanations that are flat out lies. I’m waiting on a package from UPS and for the past three days it has shown an arrival scan in my town, indicated delivery that day, and then failed to appear. The first day was due to a natural disaster, the second day due to a late trailer, and the third due to “circumstances beyond our control”. Remember, each of these excuses followed a notification that it was already in the truck and out for delivery. Pure fabrication. I have great patience for technical difficulties, but very little for dishonesty and disingenuous information.
Same package was once again “Out for Delivery” yesterday, that’s four days in a row, never showed and now is scheduled for delivery next Tuesday. “C U Next Tuesday!” I said!
 

tubegeek

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A friend had to send some documents from New York to Tblisi. Important notarized, stamped, sealed, that kind of thing.

Tblisi, for reference, is the capital of Georgia. Georgia, the country.

This important, time-sensitive document spent a few months in Atlanta, Georgia, courtesy of DHL.

If that ever happened to me, it would always be on my mind.
 

beyer160

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For years, my neighborhood had a postal carrier named Why Yang (not a joke, that was his name). He was excellent. Then he retired and we became an auxiliary route, and mail delivery has become a complete joke. We now have what everyone calls "No Mail Mondays", because no one gets mail on Monday- ever. I ordered something that was scheduled to be delivered this past Monday, it didn't arrive, and the tracking showed that it was "held at post office by customer request". I didn't get any sort of delivery slip telling me my stuff was at the post office of course, because the carrier hadn't been within miles of my house.
 

Torren61

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Well, for me, USPS is still in the lead with no one even close. Ten months and still no sign of the Two Notes Torpedo Studio I sold on Reverb for $1,000 (which I refunded). Tracking number? Yeah, uh... we can't find it and, apparently, tracking numbers don't mean much when one of their own loses/heists/smashes your package. Tracking number indicates it was received here, then put on the truck to the next destination. Those two actions are diligently tracked. But it never was scanned as received at the next stop. Wait! I have an idea. Why not bring in the driver and ask him what the hell happened to my 22"X12"X6" box that housed the $1000 item? Don't know? Okay, go home without pay and when you find it, you can come back to work to start earning money again.
 

Switchy

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Ordered a laptop from Dell 3 weeks ago - FedEx lost the package. Dell sales rep said "It happens all the time."
Shipped a laptop 2 weeks ago - UPS lost the package. UPS rep said, "Well, you shipped it on a Friday."

I guarantee those were stolen from the truck, either by the driver, or another driver.
 

jguitarman

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My Les Paul Standard was knocked off its stand at a gig and cracked the neck. This guitar meant a lot to me as I gigged it heavily over a six year period. I shipped it to Dan Erlewine for repair in Ohio. After a miscommunication I learned that the shop was closed for about a week when the delivery was expected. I asked UPS to hold the guitar and deliver once the shop reopened. When it came time to deliver, the guitar was nowhere to be found. I had to document and prove how much I had invested in the guitar which wasn't easy since it was a CL purchase but after some documentation they came through and sent me a check. The package was insured. I think what happened is some UPS employee in Ohio saw the Gibson name on the box and knew it could be an expensive item and stole it.
I don't blame the corporation itself; all large companies have some rotten employees. I really miss that guitar but at least I broke even financially.
 

David Barnett

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This week I have received two small Amazon orders that were shipped from the UK in mid-March. It's taken the joint efforts of the Royal Post and USPS to stretch a one-week expected wait to two months. At least they came.

I've got four packages out for delivery today via USPS. One has arrived.
 

David Barnett

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Aargh, post office changed one of my packages from "Out For Delivery" to "Available for Pick Up" without attempting to deliver it. Which means I can't get it 'til Tuesday. Bastards.
 

David Barnett

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This week I have received two small Amazon orders that were shipped from the UK in mid-March. It's taken the joint efforts of the Royal Post and USPS to stretch a one-week expected wait to two months. At least they came.

I've got four packages out for delivery today via USPS. One has arrived.

They were out for delivery on three separate trucks. Two of 'em made it here just fine. The third - they put the box in a truck, drove it around town all day, then returned to the post office and marked it "Available For Pick Up". On a Saturday. On a holiday weekend. Bastards.
 

jrblue

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Personal experiences are probably dependent, often, on the more regional/local offices. For me, UPS at the delivery end has been way, way better than FedEx in terms of reliability and avoidance of damage. Other places, it may be the reverse. I use all three services, and frequently, and while I used to be very satisfied with all but FedEx, that is no longer the case. I am lucky that the UPS Store in my town us absolutely great because we have a motivated owner. Other places, you run into bored drones.
 

Papa Joe

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I had a package shipped on Thurs. with 2 day shipping..FEDEX..
Today is Tues..No package yet..5 friggin days..
Same damn thig happened last month..2 day with FEDEX .6 days later the seller called it lost and replaced it..
 

KW1977

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I fully get being given the runaround insofar as explaining where and what happened to your package but, I wish everyone here could walk in the shoes of a UPS employee during this mess for a day or even better - a week. My roommate, bandmate, and another good friend all work for UPS. I also handle shipping & recieving duties for my company and regularly see what my local route drivers have to deal with. I myself ran local route deliveries for other companies over the years and can affirm the kind of hustle and diligence it takes to knock this stuff out. This is why when I hear my UPS driver's truck arrive I meet him with a wheeled cart to take the stuff right off his truck, help him shave off a few extra minutes off his hellscape of a day. None of these people are anything I'd even remotely call incompitent or struggle with basic reading or math skills. These are intelligent, hardworking individuals who saw a good opportunity for themselves and their families in their respective careers(seriously the health care alone is worth it, can you blame anyone for that?). Right now they are grossly overworked, run like dogs, overwhelmed by volume in an infrastructure that wasn't designed to handle it, trucks loaded horribly, handed flaming bags of shiz and expected to make them rosey again, and above all running extremely ragged. All during a global health crisis with little regard for their health or well being. One thing UPS isn't doing is subcontracting their delivery drivers out, like Fed Ex and USPS(depending on where you live), not to mention new faces every month. Take a moment and realize what these people are dealing with. They didn't get to quarantine, they got to work twice as hard for the same pay.
 
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