UPS guy delivers empty package. Now what?

if you can contact UPS locally and let them know you need a damage inspection, and you want a supervisoe to come out , take pictures and forward them to the shipper so they can start a claim from they're end , or use the 1800 number an let them know you need an on site inspection immediately

in my case i was lucky as I was the supervisor for Canada post , my wife was the supervisor for purolator and purolator was training the UPS staff. ( stories she told me about their operations were things of nightmares) I had to jump through some hoop but had all my ducks in a row , if you get no satisfction contact ebay again get a case # and follow up with them do not hesitate as the clock is ticking report any responce from the shipper and answer only through Ebay( so they have a record of it) , they have already ruled for you and they can get your money back!stay vigillant

best of wishes

 

This has become so prevalent nowadays. I received a small envelope for something that should have been a pretty sizable package. I shot video of me opening it to anticipate arguing with PayPal. I just got a notification that they contacted the seller and got the " we shipped it, heres the tracking number" which doesnt mean squat if the tracking number doesnt exist.

 

Happened to me in 2020.

We were keeping grandkids every day while their parents worked, so I gave two of them piano lessons. (I'm not really a piano teacher, but I play, can read music, and they were learning, since they had played musical instruments in school.)

I ordered the part two books. It was labeled "Adult Instruction Course". The word "piano" did not appear in the description. I figured, at some point in the shipping path, some pervert saw the word "adult" and "instruction course" and thought it was a s*x manual. And took it.

I did get credit for it. By that time, a local music shop had opened back up, so we masked up, drove to the mom-and-pop brick-and-mortar, and purchased it there.

All is well.

 

yeah. it's the seller's problem/responsibility now to fight UPS for the money. not yours. ebay should make him refund. and receivers can't initiate insurance/refund claims with UPS anyway, only senders.

 

Did you happen to buy an air guitar? That would explain things.

 

Ugh. Sorry that happened to you.

 

Pinky? (Zappa reference)

 

You ordered a sign? Without violating forum rules, can you indicate what kind of sign you ordered and who you ordered it from?

There are ongoing "sign scams" that are basically schemes to collect money from buyers just long enough to make it worthwhile, then fold up and disappear. The companies are ostensibly in the US and process transactions in the US, but the majority of shipments originate in Asia where the manufacturing is. In these scams your purchase is one or more of the following:
1. Late
2. Poor quality
3. Missing from the box
4. Incomplete
5. "Fulfilled," yet never arrives.

It's bad enough that PayPal is chasing the scammers who are processing CC transactions through PP. It's whack-a-mole and there's little to be done about it.

My household fell victim to this nonsense and I researched it.

 

Understood you used PayPal? Then contact them immediately. By default they side with the buyer (ask me how I know some other time). Am sure this stuff happens so you won't be the first. Unless you are in a hurry for resolution, let them handle it.

 

Yes. In fact, when this happened to me, I literally took the pic when the UPS dude was standing there and then at the same time, I had him open up a claim right then and there... while we were standing on my porch. That way there was no question as to whether or not I took the item etc. and claimed the box was empty etc. etc.

 

A similar thing happened to me with a USPS Priority box of expensive hard to find vintage Triumph motorcycle parts from England, all small. Mail carrier left it on my ft porch with a fist size hole in the side and half the parts missing. I got no wear with any kind of claim, na da.

 

I've only had to open one dispute with paypal and it was resolved to my satisfaction.

 

I would get back with eBay and re-explain to them what is going on. I have had to use their dispute resolution a few times and have been surprised how well it works. I had shipped one item to a buyer that arrived damaged. The buyer filed a complaint and eBay payed for the damages, not me. It was shipped from the midwestern U.S. over to England so the buyer agreed to a 20% discount as opposed to the expense of a return trip across the pond. If you call their 800 number you can talk to a human and get someone that listens and solves the problem.

 

Ebay sides with the buyer most of the time so depending on the terms of the shipping detail that will tell you what will happen. For sure open a case up and send them a picture of the hole in the box.