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UPS delivery being held at border

Discussion in 'Bad Dog Cafe' started by golfnut, Mar 19, 2020.

  1. tery

    tery Doctor of Teleocity

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    Maybe all the UPS drivers quit ?
     
  2. warrent

    warrent Friend of Leo's

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    Keep in mind that the ban has not taken effect as of now. The border is still open.
     
  3. bumnote

    bumnote Tele-Holic Ad Free Member

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    Non-essential traffic...not people...traffic.
    It's going to take time to figure out what's going to be sent across the borders from either direction right now. This restriction is new, there were literally tons of cargo in transit when this order was given. Sorry, a guitar isn't exactly going to be high up on the list of priorities right now and UPS isn't likely to just dump on the road and drive away. Well...they might...but odds are against it.

    You need to relax, you're not the only one waiting for something to be delivered.
     
    Wallo Tweed likes this.
  4. golfnut

    golfnut Friend of Leo's

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    :eek:
     
  5. bumnote

    bumnote Tele-Holic Ad Free Member

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    Not even close to reality.
    EU countries have shutdown borders and some crossing points have traffic backups up to 50 miles long. Shut a border down and it gets real busy, real fast. Tourists go home, commerce and commercial transportation doesn't.
     
    Wallo Tweed likes this.
  6. golfnut

    golfnut Friend of Leo's

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    Been going back and forth with someone from UPS thats been very helpful at getting this sorted out. Seems UPS wants me to pay the charges before this gets released to customs. Never had to do that before but maybe because of the current situation. If I hadn't got on this would this have just sat in limbo.
    I got an email from someone else that gave me the breakdown in charges and wants to know how I'm paying. I know one other time I paid online at UPS but I paid it when the tracking update was "Out for delivery" so I wouldn't have to pay at the door.
    Never the less the brokerage fees aren't too bad but more than I paid before. Aside from taxes which is to be expected they're dinging me for $16.46 plus the tax on that to make a total of $142.90. That along with taxes on the guitar and I have to pay just over $500.

    UPDATE:

    I just paid the charges over the phone to UPS with my CC. As I've said I've had many guitar (probably about 7 or 8) delivered by UPS and never really had a problem. This was a bit weird in that they wanted me to pay the charges before it was even released. from Windsor. If I hadn't got proactive about it how long would my guitar be sitting there in limbo. No one contacted me or said I had to pay charges. It was me following up and emailing them. Several emails later we finally get to the bottom of it and I am made aware of the resolution. The charges in my opinion aren't too bad considering the horror stories I've heard. And I just noticed that Daves guitar put a value of $2,000 which saved me some tax.
    In spite of all this I'm still not going to blame UPS too much and write them off as being "The Devil". They are very busy which is why their phones are so tied up. Due to the fact of the current situation I'll give them a pass.
     
    Telecaster88 and ale.istotle like this.
  7. Viejo

    Viejo Tele-Afflicted Silver Supporter

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    I'm pretty sure UPS has been in trouble for this before. They held a Marshall amp I bought from the UK hostage at their"UPS Customs Center" until I paid a customs duty of about $60.00. It was later refunded as part of a class action lawsuit against UPS if I recall correctly.
     
  8. Robert H.

    Robert H. Friend of Leo's Gold Supporter

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    Beautiful guitar. Stay calm. You'll get it one day.
     
  9. boris bubbanov

    boris bubbanov Tele Axpert Ad Free Member

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    I like UPS. I found a "perfect" job during college, throwing packages there. I still use UPS often.

    Just - don't use UPS to ship stuff from the USA into Canada. Don't do it.
     
  10. reckless toboggan

    reckless toboggan Tele-Holic

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    I've had UPS hold goods coming from the US into Canada, and had to pay the charge over the phone. A couple of times actually. The last few times this happened (years ago now. I've refused to buy from businesses who use UPS for years now) I refused to pay until they had delivered it. I mean, what if I payed and the package was damaged by UPS? What recourse would I have? They already have my money.

    UPS is a scam that is terrible for the customer purchasing the goods.

    I refuse to purchase from a company that will only ship via UPS, FedEx, DHL, etc.

    I contact the company I'm buying the goods from and suggest that if they want my current business and future business, they will ship it to me using USPS.

    If they will not, they are on my blacklist.

    In my few decades of experience, USPS with a tracking number is the best, least expensive, and most reliable for cross-boarder shipping of purchases.
     
  11. 8trackmind

    8trackmind Tele-Afflicted

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    Ironically, large amounts of the USPS packages are subbed out to UPS/Fedex so only the drop off and "last mile" delivery is actually the Post office.
     
  12. reckless toboggan

    reckless toboggan Tele-Holic

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    True, but with this process the packages get through the boarder without being held hostage by UPS.
     
  13. studio1087

    studio1087 Telefied Silver Supporter

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    Dave's is a remarkably credible shop. It's an absolute gem.

    https://davesguitar.com/

    I feel bad that your shipment got delayed but you may have to wait or week or two. I think it will be ok.

    I travel to Canada often for work and we be business with a number of Canadian companies - great people.

    I don't understand what happens at the border but every time that I've sold a guitar or a pedal to someone in Canada that shipment goes into a quagmire at the border. Tracking doesn't work; it's like there's a 10 day black hole in Canadian customs every time that I ship something north.. We have the pandemic mess and craziness on our side. Timing is everything. I think it will be ok.

    Sorry!
     
  14. suave eddie

    suave eddie Friend of Leo's

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    All shipments from the U.S. to Canada by UPS or FEDEX utilize a brokerage which adds additional charges and delay. Shipments via USPS do not go through brokers. In the future try to demand that your items are shipped via USPS.
     
    reckless toboggan likes this.
  15. golfnut

    golfnut Friend of Leo's

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    For some reason I thought I was told in an email that it would be shipped USPS but when I trace back through the emails I don't see evidence of that. So I must have dreamed it.
     
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  16. golfnut

    golfnut Friend of Leo's

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    In the end it wasn't so bad. I ordered Monday and received it Friday. If I hadn't been proactive in trying to decipher the cryptic messages on the tracking page and finding out they wanted taxes and fees paid before release at the border it could have sat their indefinitely.
    The UPS people I emailed and talked to on the phone were helpful and got back to me when they said they would so in the end not much to complain about.
    I've had many guitars and other items delivered by UPS and the process always seems to be different. You have to keep on your toes.
     
    studio1087 likes this.
  17. DaveG_NJ

    DaveG_NJ Tele-Meister

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    I'm going through this right now but with a guitar coming in from the UK to the US. It got across the pond fast, but now it's in bureaucratic limbo at a UPS "secure warehouse". The delivery was scheduled for today, then the status changed to the cryptic "UPS is holding the cargo at a secure facility, pending instructions and agreement."

    I called UPS International and they said, no forms, no duty due, it will be there tomorrow, but someone will call you back shortly to confirm. Then I got an email asking for my business tax ID (I don't have one) and for the completion of a "Toxic Substances Control Act" form, which was all about restricted chemicals. I sent the form back and explained I'm just a private citizen buying a guitar. :( Here we go...
     
  18. alnicopu

    alnicopu Friend of Leo's

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    I sold a guitar to a guy in Canada and same happened to me. Had to go back to the UPS place I sent it from twice to fill out paperwork. Ended up costing me about 60.00 in addition to shipping costs. I now always note in ads, “lower 48 only”. We have the same issues shipping parts to Canada from work. I always tell the techs Im working with “you’ll get it when you get it”.
     
  19. ZenGuitarist

    ZenGuitarist Tele-Afflicted

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    I realize the original thread was started back in March but since it got bumped I'll add my two cents worth - well, actually my nickel's worth because we don't have pennies in Canada any more.

    I'm not going to bother doing an exact count but I've imported more than 20 guitars over the past few years from outside of Canada and all arrived without any holdup in customs. None of them were shipped with UPS and I've never had to deal with any customs paperwork.

    What I do is use a third party company like a subsidiary of Pitney Bowes or sometimes I have the guitar shipped directly with FedEx. I have a FedEx account number which any of you can get and that makes life easier.

    I pay these companies a reasonable amount of money to do all the customs paperwork, etc. so that I don't have to worry about it because I have better things to do with my time, like play guitar and post on TDPRI. So far it's worked really well for me and even when the CITES trade controls for rosewood used in musical instruments were in effect, I had absolutely no trouble importing guitars with rosewood boards. That's what I pay these companies to do - understand the rules for importing goods into Canada and fill out the necessary paperwork so that my guitars breeze through customs.

    In my view, trying to do this sort of thing yourself is too time consuming to be worthwhile. I think it's better to hand it over to the professionals and let them do what they're trained to do.
     
    JJLC likes this.
  20. JJLC

    JJLC Tele-Holic

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    Agreed & same here: Even during the CITES Appendix II Rosewood aka Dalbergia crap that was finally done away with, I never had any issue getting fiddles into the US.
    FedEx is the international carrier you want, IMO. They have done fantastic for me, for years.
     
    ZenGuitarist likes this.
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