Update on recent Best buy post 11-23. I had a problem with a replacement warranty from best buy. Basically they sell you a two-year replacement plan $39. What they don’t tell you is if you replace something, the plan no longer is good, must spend another $39 for continued coverage. (I spent the $39) . Don’t want to get to long; went back complained got nowhere. So we contacted Ca. consumer affairs they suggested contacting Best buy’s corporate offices sent e-mail got a basic pound salt return e-mail. So we contacted the local TV station KCRA “Call 3 investigations” they talked to my wife yesterday, they called BB , later manager called retuned are $39 and apologized. Still have coverage. But still Best buy is not being honest with their Replacement Warranty, once the media contacts them they help the party involved what about all the other people they dupe. I still contacting the department of consumer affairs will still try to get KCRA to do a story on Best Buy. In the return e-mail from best buy they had attached a copy of their replacement contract. I searched all over the Best Buy web sight this all I could find. “What is a Product Replacement Plan (PRP)? Your Best Buy Product Replacement Plan (PRP) provides comprehensive coverage and easy fulfillment from day one. You'll get full replacement of covered products, with no deductibles or other hidden charges. Learn about benefits of a PRP” As for me I’ll never shop at Best Buy again, to be honest if they go belly up great.