I've been an infrequent customer of GC for over thirty years.....and my experience with the staff has been as varied as possible. I've had salespeople who were great and attentive.....and others that could only have been worse if they'd spit in my face. Some of them obviously resented the fact that they were having to work for a living, and not living the "rock star" life out in L.A. The last interaction I had was with a manager here in Ft Worth, when I bought a used Fishman P.A. from their website, and had it delivered to a local store. It was missing a major part that was clearly shown in the pictures. This manager (seemed to) burn up the phone trying to track it down, and when unsuccessful, made a reasonable offer to reimburse. (so, a good experience) Like most merchants today, it's always "hit-and-miss" as to the service. Fortunately or not, GC just doesn't have much I want or need anymore.Recent interview with Devon Allman he talks about when he and Mike Zito worked together at Guitar Center.
He should get over it. I hope he at least places the blame at the top where it belongs. I know he worked in a music store. If he wants to be treated as well as he probably treated people, don't buy from the big chain that's probably not so nice to work for, that pushed out so many mom and pops.In a reverse of that, Alex Skolnick (nice guy and monster player with Testament, Savatage, Trans-Siberian Orchestra, and others) has a great story about the time he went to a local GC to look at microphones, and the sales goobers didn't know who he was and treated him like crap. What really made him mad was not that they didn't recognize him; it was the fact they would treat any customer like they treated him.
That wasn't a dream Dougie, that was reality. The other stuff you think you're doing is the dream!Of the many recurring nightmares I used to have, one used to scare the nads off me -
I would wake up, surrounded by guitars, and amps and even a few way overpriced vintage guitars , and say “hey, this is cool !” and then look down at my chest and there was a Guitar Center logo on my polyester shirt and my name tag said “Doug”.