- May 13, 2022
I'm really sorry that this happened to you, and I don't want to add fuel to the fire but you are so right to feel the way you do, not just about the hack job, but also the fact the neck will not be original. One idea I had is to ask for both? Have a pro there (if they exist) repair the current hack job (if that's possible), or at least get it as good as possible, or have a true pro fix it and have them pay for the repair.I cannot believe this happened to me!
I recently moved to Maryland for work. After a few months of living here, I noticed my Tele had developed pretty bad fret sprout (Fret ends were protruding from the edge of the fingerboard) and was no longer comfortable to play. I thought about fixing up the frets myself as I have done other repairs on my guitar. However, I did not want to risk messing the frets up, so I decided to take my guitar to a professional. I brought my guitar into the shop and let the guy know it had fret sprout. The guy's response was "Fret what? Fret Sprout? I never heard of it." So, I showed him what I was talking about, and he proceeded to annotate what needed to be done and told me it will be ready in a few days.
Four days later (Today), I go to pick up the guitar, and notice the frets felt the same. I took a closer look and realized not only were the frets still protruding, but they were worse than before and the wood around the frets was chipped along almost every fret. Some chips were deeper than others. On top of that, the tops of the frets were no longer smooth but gripping the string if you tried to bend the string!!! My wife was there, she does not play guitar, but even she could see how bad of a job he did.
I inform the employee who was going to ring me up for the work (The guy who did the fret job was not in today), and his words were "yes, you are definitely not paying for this. Let me speak to the manager." I'm glad they realized it was a very poor job and didn't try to defend the work!
After about an hour, the place ended up placing an order for a replacement neck for me that should be arriving in about 3 - 5 days free of charge for me ($450). I'm pretty bummed out that my guitar will no longer have the original neck, but I guess I will hold onto it if I ever decide to sell the guitar in the future. The guitar is a Fender Road Worn 50's Telecaster. I added some photos for you to see.
AND I just realized the Low E string is not ringing freely. I hope nothing is wrong with the bridge!!! I'll have to do a proper set up once I receive the new neck and ensure everything is still okay with the bridge.
Has anyone had a similar experience? If so, did it motivate you to learn to do the work on your own guitars?
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I try not to get malicious about this kind of thin but I'm going through a guitar related mess that has cost me a huge amount of time and a lot of stress and I think it's reasonable to expect an outcome that gets you at least somewhat whole. It's probably just me, but it seems the idea of totally delighting a customer when an error ia made is dead, a thing of the past. Some of the best vendor relationships I have had have been after a problem where they just step up and go beyond the expected. It builds incredibly loyalty.