I've always done our own taxes, I kind of enjoy it, which is weird because I don't like doing our finances, which my wife does. I started filing electronically a few years back with a free tax form service. It worked pretty well, but still kinda cumbersome. Last year I went to free TurboTax, it worked pretty well and there was a lot less data entry because they imported all the forms from employers etc. A few days ago I went back to TurboTax for my 2019 filing, and what a nightmare that turned out to be. Not only did they muck it all up, they kept trying to sell me upgrades on every other screen. Finally, I got on the phone with someone there and they told me they could connect me with a "tax expert" but I needed to pay for an upgrade in order to do so. I told them to just delete my account altogether. On the rebound, I went over to HR Block free tax file. 30 minutes later, my taxes were correct, and they were filed.