I ordered an "Inspired by John Lennon" Casino from Sweetwater a few weeks ago. It arrived as expected, in good shape, and I love the guitar (but that's another post). I was a teeny bit disappointed that there was no candy in the box, since the last time I ordered something from them there had been a handful of tootsie rolls and Jolly Ranchers thrown in. So as a joke, I sent back their customer service comment card, noting that although the experience was positive overall, I was kinda surprised I didn't get candy with a $1000 guitar, considering that I had gotten candy before with a $50 pre-amp order. I didn't actually care about the candy; I was just trying to come up with something, anything, to say on the comment card. One week later, FedEx dropped off a new box from Sweetwater, containing only a large glass jar filled to the brim with candy. Now maybe this is standard operating procedure whenever you buy an item over a certain price from them (does anyone know?), but it sure seemed like they listened to my fake complaint and bent over backwards to respond to it. So three cheers for Sweetwater! I know I'm a sucker, but they've probably earned a customer for life by spending $2 on a glass jar, $2 on candy, $4 on shipping, and 30 seconds reading my customer comment card. These little gestures really work.