Hi, everyone, I haven't posted in a long time after having unloaded my partcaster and off-brand Teles some years ago. I wasn't much of a player and life really got in the way, so I moved on for a while. I have been lurking here when possible because all the forums are so great. Anyway, I'm retiring next year and during the pandemic (like others), I considered picking up the guitar again, since I wanted to do something creative after I'm done working. After a lot of thought, I decided on a Squier Classic Vibe Starcaster. The instrument is beautiful, I loved how it sounded in the hands of players, and the price for it was reasonable. I bought one directly from Fender in mid January, it arrived quickly...then.... About a week or so after it arrived, the bridge pickup pretty much quit working. I contacted Fender via their site and they recommended bringing it to an authorized repair location, of which there is only one in the Jacksonville region - a location of a large well-known musical instrument dealer that shall remain nameless here. I dropped off the guitar in early February and waited....seven weeks. The "tech" was rarely there, wasn't very responsive, and I wasn't getting any real answers. Their basic excuse was "we are waiting for the replacement part, and it's slow because COVID..." I contacted Fender customer support for some help. They were great and promised to look into it, since it shouldn't have taken more than three-four weeks for the part to arrive and get the guitar fixed. They contacted me a week later and told me the shop would call me because the repairs were done. They didn't. I called them a few days later and after a long wait on the phone, they found my guitar and told me it was ready. I should have tested it when I picked it up, but I was needed elsewhere. I arrived home later, plugged in and it worked...for about five minutes. Apparently, the issue may have been someplace other than the pickup (I'm thinking wiring or the pickup switch). I thought of bringing it back, but really didn't want to wait another few weeks for this to get fixed (I don't understand why they didn't troubleshoot this to make sure it was the pickup and not something else to begin with - I gave them a guess on what the problem might have been). Now Fender has a 30-day return policy on new instruments. My position was that I had it less than two weeks and it sat in a shop for nearly eight weeks, so my hope was that they would waive the 30-day rule and replace it. I contacted them by phone, had a discussion with one of their reps and after a wait of a couple of days, he got management approval to replace the guitar. They sent me a FedEx return label to send the old one back (luckily, I kept the shipping boxes) and the new one arrived today. This one is perfect and the guitar sure sounds a LOT better with two working pickups! I wanted to share this story to give Fender some props for taking care of a customer the way they did. I understand their policy on returns, but they apparently agreed that I was far too inconvenienced by the long wait for a new instrument to be fixed. Here it is, looking very pretty and waiting for me to crank things up again. Thanks for taking the time to read my tl;dr story. Be seeing y'all around.