The old jack would cut out if you put the plug all the way in. Ultimately I realized I probably could have fixed it with an adjustment, but I contacted the Eleuke vendor who sent me a link of a replacement jack I could get from Amazon. So I did. The previous jack was cylindrical (it's sitting there) and this one is rectangular and quite a tight fit. But, I made it work and buttoned it back up. The most miraculous part about this is that I took it apart several months ago and didn't lose any of the pieces or screws. The end.