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Picture Posting Problem? Locked image?

Discussion in 'Mobile App Support' started by Stubee, Apr 15, 2017.

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  1. Apr 15, 2017 #1
    Stubee

    Stubee Doctor of Teleocity Gold Supporter

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    Last few days I've been getting this when posting a pic while using the app. It's intermittent; sometimes pics show just fine. It's happened on multiple networks. I'm logged in automatically.

    I even tapped on the locked icon and entered my password and edited the post but got the same results. Any ideas?

    IMG_6689.JPG
     
  2. Apr 16, 2017 #2
    Guitarteach

    Guitarteach Poster Extraordinaire

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    I get this a lot. Mainly if I go back to edit or fix a post or add a pic.

    I've stopped posting pics now. Only happens on latest iPad app which seems bug ridden - 'contact us' rather than 'cancel' button and an issue that makes the keyboard lock up until app is closed and opened.
     
  3. Apr 16, 2017 #3
    TDPRI

    TDPRI Retired

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    We'll take a look and see what's up with this.
     
  4. Apr 16, 2017 #4
    TDPRI

    TDPRI Retired

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    Testing

    Image1492361641.837179.jpg
     
  5. Apr 16, 2017 #5
    TDPRI

    TDPRI Retired

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    I just made the above post with the TDPRI App and as you see had no issue. Unfortunately, looking at the amp post you made doesn't give me any clue what you did or how you did it. So, I can only test using the App on my phone and in the proscribed method of taking a photo for upload. I used the "camera" icon to take this image.

    What did you do - exactly - please spell out the steps and which icon you used the "camera" the "landscape" or the "paperclip" icon.

    Also, is your device a phone or a tablet? And, also which kind Android or iOS?
     
  6. Apr 16, 2017 #6
    TDPRI

    TDPRI Retired

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    Last edited: Apr 16, 2017
  7. Apr 16, 2017 #7
    Guitarteach

    Guitarteach Poster Extraordinaire

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  8. Apr 16, 2017 #8
    TDPRI

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    The top image above was uploaded via the "landscape" icon which uses the phone's photo Gallery and the bottom one was uploaded using the "paperclip" icon, again from the phone's photo Gallery.

    This seems to be working correctly. I can't recreate your issue.
     
  9. Apr 16, 2017 #9
    Guitarteach

    Guitarteach Poster Extraordinaire

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    I just posted two pics.

    The first immediately when adding the post and the second image below when editing it.

    I got this error with the second image.

    IMG_3243.JPG
     
  10. Apr 16, 2017 #10
    Guitarteach

    Guitarteach Poster Extraordinaire

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    If I try to view the locked out image, I am asked for credentials as if it's lost its authentication

    IMG_3244.JPG
     
  11. Apr 16, 2017 #11
    Guitarteach

    Guitarteach Poster Extraordinaire

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    Both images were added using the landscape image icon from the photo library
     
  12. Apr 16, 2017 #12
    TDPRI

    TDPRI Retired

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    OK, I just added a photo to my post above via the edit process and it shows a "locked" image and I don't have access to it.

    I'll get with the developer and see what I can do to correct this.

    I'll lock this thread and come back when I have an answer from the developer.
     
  13. Apr 16, 2017 #13
    Guitarteach

    Guitarteach Poster Extraordinaire

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    I can see that the TDPRI post earlier in the thread now has same issue.

    IMG_3245.JPG
     
  14. Apr 19, 2017 #14
    TDPRI

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    Just to let everyone know, I heard back from the App developer and this is what they said:

     
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