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NPD digitech trio pedal :-(

Discussion in 'The Stomp Box' started by Tele Ted, May 3, 2015.

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  1. May 3, 2015 #1
    Tele Ted

    Tele Ted Tele-Holic

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    Well, I received the new Digitech trio pedal. This is the pedal where you play a chord sequence and then it'll play back a drum and bass part.

    I had this on back order with Sweetwater for three months. Well FedEx left me a package on Thursday. So on Friday I got around to trying out the pedal and lo and behold it doesn't function properly. Was on the phone with Sweetwater's technical department yesterday. Seems it will make a great paperweight. That was a little discouraging to get a pedal that doesn't work properly.

    I'll talk with my sales engineer tomorrow hopefully, I'll be able to get me a replacement out sooner than late.



    TT

    ImageUploadedByTDPRI1430688518.409867.jpg
     
  2. May 3, 2015 #2
    Mad Kiwi

    Mad Kiwi Friend of Leo's

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    Well that must have been a big let down!

    I am interested to hear a real world opinion on this pedal when you get a replacement....the demos seem pretty interesting/intriguing.
     
  3. May 3, 2015 #3
    xtrajerry

    xtrajerry Doctor of Teleocity

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    Talked to Sweetwater yesterday.. They are getting next batch of Trios on 06/02.
     
  4. May 4, 2015 #4
    thunderbyrd

    thunderbyrd Poster Extraordinaire Silver Supporter

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    i was afraid of this when they delayed it's release. would you care to elaborate on what is wrong with it?
     
  5. May 4, 2015 #5
    ruger9

    ruger9 Poster Extraordinaire Ad Free Member

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    I'll be getting one, but wanted to wait until it was readily available, as by then any bugs have usually been worked out. I've been the "guinea pig" on brand-new released gear and won't play that game anymore.
     
  6. May 4, 2015 #6
    Alamo

    Alamo Doctor of Teleocity

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    What exactly does "it doesn't function properly" mean?

    I'm getting mine tomorrow and would like to know what to look out for.
     
  7. May 4, 2015 #7
    dngrsdave

    dngrsdave Tele-Meister

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    Did you plug it in ?
     
  8. May 4, 2015 #8
    gtrguru

    gtrguru Friend of Leo's

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    LOL. Typical IT call center question.
     
  9. May 4, 2015 #9
    Tele Ted

    Tele Ted Tele-Holic

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    When you power the pedal up, it is in what is called ready to learn state.
     
  10. May 4, 2015 #10
    Tele Ted

    Tele Ted Tele-Holic

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    Okay let me try this again. When you plug the pedal in it is in the ready to learn state. There is a red LED for learning it flashes slowly when it is in the state. When you D press the foot switch, it is in the learn mode. This is where you strum your chord progression as you are teaching trio. Then when you depress the foot switch again to go out of the learning mode, this is when the band should kick in e.g. The drums and the bass.

    However, on my Trio it doesn't do this, it goes back into the ready to learn mode.

    Another thing it does when I depress the foot switch to go into the learning mode, it will start to record for two seconds then stop and then the band function will kick in. I spoke with Sweetwater's technical department about this and they said that that didn't sound right. There isn't enough information online to try to troubleshoot this particular issue as it must be to new. I have plugged in the trio many times, make sure my connections were hooked up correctly,but we still have the issues.

    Sweet water was going to see if there was a possible firmware upgrade or something I could reset inside the pedal and get back to me. But I haven't heard back from them yet. If that was not an option they were going to put me back in the queue to send me out another one when they came in but that could be another month or so.

    So there you have it that's the issues that I'm having.

    Curious to see if anybody else has any problems when they get theirs.
     
  11. May 5, 2015 #11
    Alamo

    Alamo Doctor of Teleocity

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    Have you been to the Digitech site and downloaded the manual?
    http://digitech.com/en-US/products/trio

    their support should have more knowledge than Sweetwater's, I suppose.
    perhaps you should better get it touch with them.
     
  12. May 5, 2015 #12
    Scott57

    Scott57 Tele-Meister

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    Sorry to hear about the problem. I received my Trio from Sweetwater, as well. I deliberately didn't read the instructions to see how intuitive the pedal is and mine functions fine so no problems here.

    I did hear that there is a new firmware update (something that makes the power-on processes of the pedal more efficient). Possibly updating the pedal's firmware might correct your issue.

    The Updater is on the site: http://digitech.com/en-US/products/trio

    I can't see how it might hurt.
     
  13. May 5, 2015 #13
    vjf1968

    vjf1968 Poster Extraordinaire

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    Actually Sweetwater has reps from the bigger companies or tech trained by the major companies so they might get back to him quicker.
     
  14. May 5, 2015 #14
    go49ners

    go49ners Tele-Meister

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  15. May 5, 2015 #15
    Alamo

    Alamo Doctor of Teleocity

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    I didn't want to knock off Sweetwater's techs, it's just that the pedal is so brand new that your better off hearing from the horses mouth. I suppose they'd be interested to hear of any problems too.
    There is a sticker on the underside of my Trio stating the firmware, I think.
    mine says:
    TRIO-V-01
    I guess that's the initial software how it gets shipped. unless you have something earlier. do post it here.
     
  16. May 5, 2015 #16
    go49ners

    go49ners Tele-Meister

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    There's v3 available on the site (I think)
     
  17. May 6, 2015 #17
    BootRoots

    BootRoots Tele-Holic

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    There is a digitech rep that posts regularly over on TGP effects board. His screen name is DigitechRep, ha ha. Might shoot him a message over there. He's answered a lot of questions in threads about the trio.
     
  18. May 6, 2015 #18
    Alamo

    Alamo Doctor of Teleocity

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    Nope.

    I installed the TRIO Updater 1.0 on my Pc, connected the Trio using USB.
    detected Firmware 1.1 which is currently up-to-date.
    nothing else to do or see
     
  19. May 8, 2015 #19
    Tele Ted

    Tele Ted Tele-Holic

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    Okay here is an update on my trio pedal. Sweetwater shipped to me a replacement pedal yesterday. It is scheduled to arrive on the 13th.

    I did try the firmware up date with my current Pedal. It did not resolve the problem.
     
  20. May 8, 2015 #20
    uriah1

    uriah1 Telefied Gold Supporter

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    Yea, that demo sold me..I was waiting to look at reviews..
    Hate being beta tester
     
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