NGD sorta

Discussion in 'Acoustic Heaven' started by Blue Bill, May 23, 2020.

  1. Blue Bill

    Blue Bill Poster Extraordinaire

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    Maine
    Here's the story. Back in 2016, I got an Epiphone AJ-45, new from Sweetwater. It was pretty nice. I liked everything about it but the satin finish, which I couldn't stand. So I polished it and glossed it up, it looked great.

    In January of 2017, six months after I got it, it started buzzing. In Maine, where I live, the humidity gets quite dry in the Winter. I called SW, they recommended a humidifier. I got one of those blue cloth tube thingys, with the polymer inside, and kept it watered regularly, but the neck continued to back-bow, until the strings were touching the top 7 or 8 frets, completely unplayable.

    Then Summer came, and like magic, the neck straightened out and it became playable again. Next Winter, it re-bowed, again not playable. To get a warranty repair, they told me I had to drive 3 hours to an authorized service place to get it evaluated, blah, blah. I wrote it off as a lemon, a bad luck deal.

    Then, a couple months ago, Alana from SW sent me an e-mail, asking how I was enjoying my gear; I'm a fairly regular customer. Since I was home "isolating", I had time to tell her the story. She told me to send it back, and they would take a look.

    Today, this arrived. It's a "demo" so there are a few minor dings, but it plays nice and sounds nice. I'm very impressed with this level of customer service. I never expected to get a replacement after 4 years.

    Now, do I polish this one? It was a lot of work. Anyway, a happy customer story!

    123_0350.JPG
     
  2. carpenter

    carpenter Tele-Meister Silver Supporter

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    very nice indeed.
     
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  3. Gardo

    Gardo Tele-Holic

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    8FF115F4-92AE-4E4F-9150-B1B00EEB2AEC.jpeg Here’s mine . It has a neck that needs an adjustment for time to time it I’ve learned to live with it. It’s stored in a cabinet where humidity can be controlled . Use the same type of strings every time so the neck is fairly stable but it needs a little chance to settle in after a string change so I use long life strings.
    I went over it with furniture polish to give it a little gloss and it’s fine by me
    Congratulations
     
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  4. Toadtele

    Toadtele Tele-Afflicted

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    Good to hear stories like that nowadays. Congratulations.
     
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  5. Deeve

    Deeve Poster Extraordinaire Silver Supporter

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    . . . sounds like a customer svc rep that has some seniority/experience/discretion and reads op as a good bet for
    a) repeat customer in future
    and
    b) can't keep a "secret"

    I'm betting they were right.
    Happy Warranty Day

    Peace - Deeve
     
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  6. Blue Bill

    Blue Bill Poster Extraordinaire

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    Thanks guys. I've been playing it for the last hour or so. It has a nice chunky neck. I still kinda can't believe it. Gardo, that's a nice one!
     
  7. Gardo

    Gardo Tele-Holic

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    The neck on mine feels great too. They really are good sounding and good playing . Great story too
     
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  8. Stubee

    Stubee Doctor of Teleocity Gold Supporter

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    I had a very nice sounding Epiphone AJ-18 that cost all of $262 brand new that I kept mostly at our lake cottage. After a few years it developed a poor neck set so I took it to what was at that time the closest Gibson shop, Elderly. They confirmed it needed a reset but the policy on that guitar was too send it back and a few weeks later they sent me a brand new AJ-18. I liked the old one better but the new one has turned into another good sounding guitar after years of playing. I just made a bone saddle for it a few weeks ago.

    It did require more neck tweaking than my Gibson guitars at first but it’s settled down quite a bit now.
     
    Blue Bill likes this.
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