NGD... GRRRRRR!!

Discussion in 'Bad Dog Cafe' started by Torren61, Mar 17, 2020.

  1. Torren61

    Torren61 Friend of Leo's Silver Supporter

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    So I bought this Deusenberg from a Reverb seller. This was his description of the guitar.

    2015 Starplayer TV

    Has been played but well taken care of. Lives in it's case.
    -Beautiful Goldtop Finish
    -2 nicks in headstock paint finish as seen in photo

    -One screw in pickguard loose

    -2nd owner

    -Has lived in case mostly

    -Great player!

    -Recently Professionally set up
    -Includes OHSC
    -Stock everything, inlcuding pickups

    The guitar finally shows up today and it's well packed and in a German engineered case. So far so good. I open the case and pull out the guitar. It's filthy. He didn't even clean it. Who doesn't clean a guitar they just sold and are shipping out? Well, I guess THIS guy.

    I inspected the guitar and I see the two nicks in the headstock. No surprise or disappointment with those because i expected them. Then I look at the rest of the guitar and there's dents and dings all over it. There's guitar strap rash on the body finish where the strap rocked back and forth. There's nicks in the finish and dents and dings on the neck. And to top it off, it's a 2013 not a 2015.

    8E92DFD0-1DE1-4630-BD5A-814785633ED9_1_105_c.jpeg 01F301B9-6F09-419E-BD6B-F0E1F90EB6B1_1_105_c.jpeg 4B2C219D-29A7-48F0-B4C2-BEF6438FD6B8_1_105_c.jpeg 92B3DBD3-6988-4950-AEF0-8A58434B341F_1_105_c.jpeg 451B3960-A176-40E3-8E7E-E03C146AAA2C_1_105_c.jpeg
     
  2. bettyseldest

    bettyseldest Friend of Leo's

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    Have you contacted him about the condition? and if so what was his response?
     
  3. Torren61

    Torren61 Friend of Leo's Silver Supporter

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  4. Muinarc

    Muinarc Tele-Meister

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    Happy new guitar day? I love my Duesenberg. I hope you can work out a price reduction or return with the seller on this one :oops:
     
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  5. 985plowboy

    985plowboy Friend of Leo's

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    Is this an expensive guitar?
     
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  6. Torren61

    Torren61 Friend of Leo's Silver Supporter

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    I did. He said:

    Will-My intent was in no way to mis-represent what the guitar was. I listed under very good for the cosmetic blemishes expected to be seen on a "Very Good" Guitar. The model year is a complete mistake on my part. Honestly, I had purchased it on Reverb a year ago listed as a 2015 and probably looked at that label 50 times without ever realizing that's not what it is. But I would like you to be happy and aim to satisfy from my Reverb Store. With that said, I'd be willing to refund you $159 (10%) or pay for the shipping back to me.
    Apologies for the hassle.
     
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  7. Torren61

    Torren61 Friend of Leo's Silver Supporter

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    Total price to me out of packet was $1838 including purchase price, shipping and tax.
     
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  8. 985plowboy

    985plowboy Friend of Leo's

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    That is a very expensive guitar.
    You are within your rights to be upset.

    Sounds like the dude is willing to work with you.

    Dings aside, do you dig it?
     
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  9. Torren61

    Torren61 Friend of Leo's Silver Supporter

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    I haven't played it yet. I don't know why I continually expect people to do what I would do, which is to describe the guitar in detail and mention every dent and ding and scratch I can find. I clean, oil and polish guitars I sell as well as restring them with new strings. I'm often disappointed with how other people do business...
     
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  10. Dreadnut

    Dreadnut Tele-Afflicted

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    Sounds like a reasonable response; he's willing to work with you on the cosmetics not being up to your expectations.
     
  11. Torren61

    Torren61 Friend of Leo's Silver Supporter

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    What would you guys do? Keep it with $159 refund or send it back and get a full refund? I'm leaning toward the full refund unless he can do better on the partial refund. How much should I expect to get refunded in order to keep it?
     
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  12. Torren61

    Torren61 Friend of Leo's Silver Supporter

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    $159, but it's also two years older than advertised.
     
  13. stormsedge

    stormsedge Friend of Leo's Gold Supporter

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    Play it first...if it isn't exactly what you want, send it back.
     
  14. Colo Springs E

    Colo Springs E Doctor of Teleocity Ad Free Member

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    Those things wouldn't bother me at all, but that's not the point--the guitar wasn't described as you expected. Even if he doubled that refund.... would you be happy with the guitar, or always a little dissatisfied?
     
  15. brookdalebill

    brookdalebill Tele Axpert Ad Free Member

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    Though I would never sell, or ship a dirty (nasty) guitar, I’d take the $159, and keep the guitar.
    Next I’d do a complete clean up and set up.
    I really like Duesenberg guitars, and hope to eventually own a 59 Starplayer.
    They are extremely well made, and good sounding guitars, IMO.
    Uh, Congratulations, if you keep it.
    P.S. It seems like you got it for a good/fair price.
     
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  16. aging_rocker

    aging_rocker Tele-Holic

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    I think for that sort of money you should reasonably expect any dings to be documented.

    TBH I don't think any of them are particularly bad, IMHO it's all pretty fair wear & tear for a 7 year old guitar that has obviously been played often.

    But yep, he should have told you about them, definitely.

    If it's a sweet player, see if you can agree on a refund amount.
     
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  17. Askwhy

    Askwhy Tele-Meister

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    Some serial numbers can be tricky but no excuse on missing the year with that label. If described as very good, other than the year, i think the dings and strap rash fall under that as opposed to excellent or above for cosmetics. I think 159 is fair. JMO Hope you get it worked out!
     
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  18. Switchy

    Switchy Tele-Afflicted

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    "...2 nicks on the neck, a Bob on the bottom, a Steve near the front, and a Jerry near the knob...."

    In MINT CONDTION

    -Reverb.com
     
  19. koolaide

    koolaide Tele-Holic

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    I'd be pi$$ed. I had a similar situation with a well known dealer. They offered a return. I decided over a day or two that I liked the guitar and did not buy for resale. I got at a fair price.(not as good as I originally thought) so I kept it.

    But... it was not 2 years older than advertised. I would have to decide two things:
    Was it a fair market price for what was finally disclosed? and... Do I really like it enough to keep it. If you can't say yes to those questions, I say return it.

    I can tell you it will always be in the back of your mind if you keep it.
     
  20. Danb541

    Danb541 Tele-Afflicted

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    Send it back and wait for the right one to come along. You'll never be happy with.

    I agree with you regarding some sellers. I've had similar experiences. I personally go overboard describing every blemish, I have no doubt it hurts my sales but I don't want to sell someone a guitar that is not as advertised. I prefer to promise less and deliver more.

    If a guy ever tells you a guitar he is selling is "cherry", run.
     
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