I'm sorry for your troubles. Spoils the whole NGD feel and I would probably return the guitar myself. However, if you have only communicated with the store via email and you've had good experiences with them in the past, it's worth your time to call the store and speak with the manager and explain what happened. Those of us who have a bad experience and only complain to our online friends are doing both a disservice the the guitar buying community and the store. The store can't improve unless they know there is a problem. I would do this even if I returned the guitar. Best of luck and my condolences on being a left-hander. My father was and three of my sibs are.