I bough GE appliances for years based on a history of overall reliability and, at the time I purchased the last set, the fact that GE was the only major appliance company with an actual in house maintenance department with techs. After replacing the microwave twice in 5 years (both better grade products north of $400 each) I had the service rep on the phone and reviewed my unsatisfactory experience with him. I also double checked that he was an actual GE employee vs. a contractor, which he confirmed. After telling him I wanted them to the replace it this time he explained in a well practiced and slightly patronizing tone: "Sir, I'm very sorry for your inconvenience but for many years now most people consider microwaves to be replaceable appliances. You should just get a new one." I stopped buying anything from GE and recommend the same to anyone else.