Sorry for the disappointing details. Reading many posts here on the web, it appears that neck binding has become one area in which Gibson's current production is genuinely poor, which is a major disappointment. Most of us would not fork over cash for something with such defects, even though they do not affect playability, but your circumstances are different. I would seek some degree of refund, keep the guitar, and get the binding fixed. (I could do that work successfully myself, though I would be super-pissed to be doing the maker's job for him!). Perhaps Gibson will pay for the work if you have access to an authorized shop. The deal is, Gibson has been trying to eliminate handwork in its instruments (vis the adjustable nut, for instance) and continues to do an iffy job executing tasks like these that required the skilled and experienced human labor they no longer want to pay for. That's an amateurish hack job.