Never doing business with Sweetwater again

Discussion in 'Bad Dog Cafe' started by beyer160, Sep 16, 2019.

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  1. beyer160

    beyer160 Friend of Leo's

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    In all fairness I hardly ever bought anything from them anyway because I can almost always get stuff cheaper elsewhere, but after this morning, I'm done.

    They called me again.

    I've lost track of the number of times I've told them not to. I've emailed. I've told them over the phone. I'd send a Pony friggin' Express if I thought it'd work.

    So this morning, I was in a text exchange with a co-worker who was having a technical problem. I don't do life or death kind of work, but it does get pretty stressful at times. This was one of those times. And as I was typing, my text screen disappeared in order to let me know I had a call from Fort Wayne Indiana.

    I was livid.

    Sure, all I had to do was hang up and go back to my text, but this intrusion illustrated how downright rude it is to spam your customers with cold calls. I decided I couldn't do business with a company that had so little respect for me and my time, and I emailed my "sales engineer" and told him to delete my account.

    Maybe I sound like an old crank. I just figure life's too short to put up with BS.
     
  2. FloInPA

    FloInPA TDPRI Member

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    I've never had this issue, so I suspect the problem is your sales engineer and not with Sweetwater. The only time they contact me by phone is when I've ordered something and usually it's when it's something expensive. Otherwise I just get an e-mail from my guy.
     
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  3. Ricky D.

    Ricky D. Doctor of Teleocity

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    You sure fixed them!

    As a practical matter, incoming calls are a fact of life, and you can't control them. You will be happier if you just learn to deal with the occasional interruption without losing your composure.
     
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  4. E5RSY

    E5RSY Doctor of Teleocity

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    Strange. I buy stuff from them on a regular basis; little stuff usually. Picks, strings, straps. They NEVER call me. I did ask them to quit sending me the giant paper catalog, and they have honored that.

    Also, I finally opened an actual online account with them awhile back and now have direct control over my contact preferences. May not be what you want to do right now, but may think about it if you don't have an account already.

    I like them because for this stuff they are like Amazon Prime for me, but without the annual fee.
     
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  5. drf64

    drf64 Poster Extraordinaire

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    Now where will you get free candy? :cry:
     
  6. Commodore 64

    Commodore 64 Friend of Leo's

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    Yes, they call. They leave a message. They probably don't want to talk to you either. Just let them leave a message.
     
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  7. jjudas

    jjudas Tele-Meister

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    I like it when they call me.
     
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  8. bgmacaw

    bgmacaw Friend of Leo's

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    Why? Those were perfect for the outhouse!
     
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  9. Flat6Driver

    Flat6Driver Friend of Leo's

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    I need them to call my wife instead with "suggestions" for stuff I want.

    Or my band mates ..."hey you should be practicing!"
     
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  10. Chunkocaster

    Chunkocaster Poster Extraordinaire

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    I filter all my unknown number calls through voicemail and check them at the end of the day. Eliminated nuisance calls and reduced time wasters wanting quotes from me for the work I do. I explain to customers this is how it is due to large businesses these days having no morals or respect for people.

    I've been a small business owner for 3 decades and wouldn't dream of cold calling anyone.
    I make a mental note of any business that cold calls me and never deal with them in the future.
     
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  11. Antmax

    Antmax Tele-Meister

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    I gave Sweetwater my landline. They leave a voice message I can check out later. I hardly ever give out my cell phone number casually. I realize not everyone has a landline but it's useful if you do international calls with family and occasionally clients and businesses like sweetwater. Sweetwater does have caller ID, or at least when my rep calls it shows up as Sweetwater.

    I chuckled when they called me once to let me know my picks had shipped, and later hoping that I was happy with the pack of 6 flow picks I bought on sale for $4 and to be sure to let them know if they could help me with anything regarding them.

    I was surprised I still got the packet of sweeties, warranty card thingy with such a small purchase.

    They are a good company, the phone calls are a sometimes a bit odd. I guess it's part of their policy. I understand it if you buy something moderately expensive and maybe technical. Seemed a bit OTT for such a small purchase.

    I just bought a TC Electronics Unitune clip earlier this week and as far as I know only got emails this time.
     
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  12. magicfingers99

    magicfingers99 Friend of Leo's

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    the guy behind the fence by the school with the sunglasses???
     
  13. Fuelish

    Fuelish Tele-Meister

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    Last thing I got from them, they neglected to include the free candy ….thought about letting them know, but my wife said "don't be a jerk" ….she probably said that because it's the guitar SHE ordered for me as a surprise b-day present. Most expensive thing we've ordered from them, …..and no candy ???!!!???
     
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  14. Commodore 64

    Commodore 64 Friend of Leo's

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    No, not that guy. The one with the mullet and Member's Only jacket.
     
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  15. Chunkocaster

    Chunkocaster Poster Extraordinaire

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    You could send it back and say it was missing the candy.
    Not sure i'd want to risk eating the candy when they send it out a second time though.
     
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  16. Chunkocaster

    Chunkocaster Poster Extraordinaire

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    … .
     
    Last edited: Sep 16, 2019
  17. BigDaddyLH

    BigDaddyLH Tele Axpert Ad Free Member

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  18. fendrguitplayr

    fendrguitplayr Poster Extraordinaire

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    ^ This ^
     
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  19. Chunkocaster

    Chunkocaster Poster Extraordinaire

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    You could call them every day and talk to them about random gear without ever actually buying anything. My guess is they will stop calling if you do that. They might even block you if you do a good enough job of wasting their time.
     
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  20. The Angle

    The Angle Tele-Holic

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    Any reputable business that doesn't remove you from its call list after you ask, begins to look like a not-so-reputable business. That's not a courtesy, it's a legal requirement. I'm surprised it happened with Sweetwater, because I've never been anything but pleased with them and their customer service. In this situation, I can't say I blame you for being POed. It's not the call, or the timing of the call; it's being kept on the call list after telling them to remove you.
     
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