Need to vent..slooow Guitar Center sale..

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bender66

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Hope that wasnt the Emeryville CA store. That thing was gutted a few nights ago. I saw images that were once the biggest damn wall of guitars ive seen, completely bare. That used to be my browsing store when I lived in Oakland.

When I made used purchases I always called a live person in that store. GC's online system is known as notoriously awful.
 

jhundt

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Entering our local GC you would think you were going into a bio weapons research lab.

  1. Line up outside six feet back from the door, six feet apart naturally;
  2. Wait for a salesperson to be available to escort you;
  3. You have to wear a facemask;
  4. They watch you use their hand sanitizer;
  5. You pretty much have to know exactly what you want;
  6. They escort you round the showroom;
  7. Anything you touch is taken down and "sanitized".
I remarked that during the Black Death plagues of the middle ages no-one ever caught the plague off a lute but that fell on deaf (and dumb as in stupid) ears.

Given GC is already deep in financial doo-doo it's almost like they want to go out of business.
these are pretty much standard retail procedures in the rest of the world these days. We aren't trying to hurt you or keep you from picking up everything in the store and playing it; we are trying to protect all the other people you might infect if you are unknowingly carrying the virus. Your "bio-weapons research lab" comment was meant to be clever, but it is close to the truth.
 

fenderchamp

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So I found a 50s' Classic Tele on GC's used section, pulled the trigger on Thursday..order has said "processing" since. In their FAQs, it says it takes 10-15 minutes to process the order, not sure if that applies to used or not..the store location is listed as open, with curbside, so its not like they're totally closed.but at day 5 with no real update

They sent the order confirmation on Thursday when I made the sale.
..but they didn't take the money yet.. I do understand they said there would be shipping delays due to current world situation..but this is really dragging.

I call the 800 number and guy tells me they got it to the point where they're ready to send me the email it shipped..maybe blowing smoke up my backside...but still order says processing in one area, and "default" in in other area of the order and authorization pending on Paypal, $$ has not moved one way or the other..again, I'm not expecting instant delivery, and I understand there could be delays, I am usually a VERY patient person..but seems my order has stalled regardless..hoping to see an update soon!!

Anyone else experience anything like this? Is this typical Guitar Center?

Maybe I have been spoiled by Reverb and even eBay LOL, but jeeez..

I've had them cancel an order, because somebody else had, in fact bought the guitar, or they just had the wrong thing in inventory. but If the guy on the phone said it's cool, chances are it's cool. If you are super worried call the actual GC that had the used guitar
 

Alcohen

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Entering our local GC you would think you were going into a bio weapons research lab.

  1. Line up outside six feet back from the door, six feet apart naturally;
  2. Wait for a salesperson to be available to escort you;
  3. You have to wear a facemask;
  4. They watch you use their hand sanitizer;
  5. You pretty much have to know exactly what you want;
  6. They escort you round the showroom;
  7. Anything you touch is taken down and "sanitized".
I remarked that during the Black Death plagues of the middle ages no-one ever caught the plague off a lute but that fell on deaf (and dumb as in stupid) ears.

Given GC is already deep in financial doo-doo it's almost like they want to go out of business.


Entering our local GC you would think you were going into a bio weapons research lab.

  1. Line up outside six feet back from the door, six feet apart naturally;
  2. Wait for a salesperson to be available to escort you;
  3. You have to wear a facemask;
  4. They watch you use their hand sanitizer;
  5. You pretty much have to know exactly what you want;
  6. They escort you round the showroom;
  7. Anything you touch is taken down and "sanitized".
I remarked that during the Black Death plagues of the middle ages no-one ever caught the plague off a lute but that fell on deaf (and dumb as in stupid) ears.

Given GC is already deep in financial doo-doo it's almost like they want to go out of business.
This is getting off topic but what they're doing here seems laudable to me. They are 1) protecting customers and 2) protecting themselves - if one person gets sick in their store the entire business will shut down. No one knows
 

Alcohen

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Oops, messed up that last reply.

[steps back up on the soapbox]

Ahem . . . . As I was saying, no one knows exactly how the infection is optimally addressed. They're taking reasonable precautions as they first open up. It seems to me we need to cut businesses trying to survive under these conditions a lot of slack. And each other too. We appreciate your Black Death joke, brother, even if GC Guy didn't.
 

Canner

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This happened to me recently with GC and an on-sale double cut les paul jr. that I ordered. It said processing for 2 weeks. I called a couple times and got different stories, but then eventually they told me it wasn't coming. It was out of stock and the sale was over, even though the website still said it was in stock. So I got nothing. I was bummed, and then I bought something else from elsewhere.
 

guspac88

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Typically, the vendor doesn’t charge your account until the item has actually shipped.
This is a law in CT at least. You aren't waiting for your order to process, you're waiting for it to ship, because companies like GC has to follow that law, wheras small ebay sellers are never audited in that regard.
 

T Prior

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GC is a good company to do business with on USED gear..BUT...and sadly I say BUT.

Twice now I have been burned . I always call the store, speak to a rep, ask them to actually FIND the item, look it over., give me a 1 to 10 on the scale, a quick view. And they do each time.

BUT

Twice now after I do the calling thing, and try to give them a CC over the phone I was told that they would call me back, they had to check something. Both times I never got a call back and when I called back I was told the item was no longer available. Of course I explained the scenario and all they said was they didn't know what the deal was but its not available. To me it means I asked about an item that someone decided they wanted for themselves or a friend. One was a nice tele and the other a Fender Pro reverb for a very reasonable price.

I have not called to buy anything since the Pro Reverb, but next time I have another plan. I was pretty pissed about that.
 

cyclopean

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I never order used gear off the website.

If they have a used piece that I want that’s not local, I call the actual store where it is, talk to a real person, prefer in management, have the piece pulled and evaluated in real time on the phone to get a real sense of its condition, then I buy via CC over the phone right then and there. Their only stipulation for these sales is that the shipping address matches the billing address on the card.

I haven’t done it often, but it’s always worked out much better than the couple times I tried to order through the computer.


i've ordered used pedals before but those aren't high ticket items.
 

Toto'sDad

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I found a pickup I wanted to order then I counted, lets see now, ONE, TWO major shilt storms going on right now, I think I'll just wait until after while ese.
 

kris ford

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So an update..

I called the actual store, as I remembered which one it was..guy asked what was going on, I asked about status of order..they put me on hold, then the guy said they'd ship it out the next day..I then asked for pics of guitar, they said no problem..would take 2-3 minutes to email..but I never got them.

So we'll see today if they ship or not..
 

Mr. St. Paul

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Update on my string order: got an e-mail from Amazon today saying my order was undeliverable. The package is being returned to the seller and my money will be refunded.

Just what I deserve for giving my money to Jeff Bezos instead of a solid vendor like Strings & Beyond.

Oh well. I won't have any problem finding $35 worth of stuff to order on Strings & Beyond to get the free shipping, that's for sure.
 

gimmeatele

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Monday first of June at 1pm I ordered an Sdrum and foot switch from a company in the UK, delivery to Spain, £12 next day courier service, not a chance I thought, Tuesday 2nd of June 3pm, it was in my guitar den, absolutely brilliant service.
 
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