Well, it was shipping in that the tubes were removed for shipping. Had they not been removed the amp likely would have arrived just fine and fully operable. Shipping is normally only rough on an improperly packed amp. Indeed there are instances where the major carriers have caused damaged by improper handling resulting in things like transformers being knocked out of place or speakers damaged. But that is pretty rare. Every amp I buy new I save the manufacturer's packing material and box for the day down the road when I might flip the amp. Never, ever had a problem with factory provided boxes and packing material. But homemade boxes for shipping have resulted in frequent problems. I used to remove tubes for shipping but stopped when I realized those were the only instances where I had problems. Never had a tube properly installed get damaged in shipping an amp. Of course that's just my experience. And as no major manufacturer removes tubes for shipping it is obvious it is not a good practice from their standpoint. But I can see how small boutique builders who can't afford engineered custom packing materials and boxes could easily have problems. That's why a lot of retailers won't ship used amps anymore.