The other downside to those online order fillers that hasn't been mentioned, is there are times I go to my local Wallymartworld, and you can't get down an isle because those order fillers have it blocked with their big (oversized) carts. They seem to hire people who can't "pull over" to one side.....they have to stop in the very middle of the isle. Plus, they're oblivious to "real" shoppers, and resent moving out of the way. I'm sure there are customers who need the online shopping, but many are just lazy. Don't complain if they get an order wrong, if you could have simply walked in and done it RIGHT.I can assure you that as a retail manager I've frequently threatened to replace the online order pickers with, and I quote "someone who is better at looking on the shelf where the product is supposed to be. Someone like Stevie Wonder or Ray Charles would be much better than yall....."
Bear in mind, I'm not even in charge of that area, I just hate taking phone calls from justifiably angry people. It cuts into my time finding what the warehouse billed us for but left off the truck, or bagging shoplifters.
I've ordered from competitors, only to find they suck too. Mysteries of the universe and all....
Sorry.....rant over.