IT assistance needed

Discussion in 'Bad Dog Cafe' started by Harry Styron, Jul 12, 2019.

  1. Harry Styron

    Harry Styron Tele-Afflicted Silver Supporter

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    On one of my newer office computers, I have Windows 10 and Microsoft Office 2019.
    In Word, but not in Excel, we started getting the following message:

    Cannot create PLMSWord.PLWordError = -21472216 class not registered

    I uninstalled Office, rebooted the machine, and reinstalled Office by download from Microsoft using the product key.

    The same problem persists.

    Office has been working fine on this computer for a month.

    Any ideas?
     
  2. getbent

    getbent Telefied Ad Free Member

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    check your add ins folder for word... trash whatever is in there... should fix.
     
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  3. brogh

    brogh Assistant Admin Staff Member

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    uninstall office

    open windows explorer (win key + E )

    paste %appdata%

    i'll will bring you to a folder there should be a folder "microsoft" and in that one there should be "office" trash it/rename it

    look also in to C:\program files\common files, C:\program filesX86\common files if there is any residue.


    update

    reinstall and good luck

    and here's what that's related to ...
     
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  4. rickthescot

    rickthescot Tele-Holic

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    What? Problems with a Microsoft product??? How can that be...
     
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  5. Guitarzan

    Guitarzan Poster Extraordinaire

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    It sounds like you may need to update the other program, PC Law or whatever it is called.
     
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  6. memorex

    memorex Friend of Leo's

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    I'd like to help you, but I'm still writing Access programs on Win 7 and Office 2013 at work. One thing I can say is that Microsoft seems to be more interested in sales and adding new features than fixing anything that's been a continuing bug in their software for the last 15 years.
     
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  7. Harry Styron

    Harry Styron Tele-Afflicted Silver Supporter

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    You guys nailed it!

    I disabled the PCLaw add-in, and it is working okay. We'll look at updating our PCLaw 12.0.
     
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  8. Harry Styron

    Harry Styron Tele-Afflicted Silver Supporter

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    I also use Apple's Pages word processor. It's painful.
     
  9. Tuneup

    Tuneup Tele-Meister

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    Try LibreOffice
     
  10. rickthescot

    rickthescot Tele-Holic

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    +1 for Libre
     
  11. Harry Styron

    Harry Styron Tele-Afflicted Silver Supporter

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    I have used Libre and don't find it advantageous over Word, partly because I've been using Word daily since the mid-1980s, when I switched from WordPerfect.

    I use a lot of Word features (templates, styles, table of contents, automatic paragraph numbering, etc.) and don't want to spend the time required to explore and master these features in Libre, to the extent that they are present.

    My only problem with Word is that it sometimes doesn't integrate well with other applications, particularly PCLaw, which I and others in my firm have used for 15 years. We don't try to stay on the cutting edge of hardware and software and tend to upgrade when we have to, rather than in a systematic way.
     
  12. 41144

    41144 Tele-Holic

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    Slightly off piste, but along the same lines as installing Libre .... Anyone with starry eyes for the days of Office XP ...
    Install OpenOffice, which unless you're in publishing or running the accounts for a multi-national etc ... is, certainly for us home users, plenty powerful cf to the $$$ you'll pay for the latest incarnation of MS Office.
     
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  13. Harry Styron

    Harry Styron Tele-Afflicted Silver Supporter

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    I believe that OpenOffice is now called Libre.
     
  14. imwjl

    imwjl Poster Extraordinaire

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    I'm glad you got it solved.

    Like Microsoft or not, it is silly to put down as unreliable what is in fact a stable enterprise product with a huge user base.

    There are good alternatives if you don't like it. Many people do fine with what their phone platforms offer. That said, there are also a lot of people who don't really know all Microsoft Office does these days. Stuff like it being your phone system and main pane of glass for much or most of the work you do.
     
  15. FenderGuy53

    FenderGuy53 Poster Extraordinaire

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    I broke free from the chains of Microsoft, and their insidious planned obsolescence scheme, years ago. :cool:

    My transition to Linux Mint was an easy, free, and an extremely freeing experience - and I have never looked back! :)
     
    Last edited: Jul 12, 2019
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  16. Skydog1010

    Skydog1010 Tele-Meister

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    I still have two laptops running XP and open office. Works well.
     
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  17. Skydog1010

    Skydog1010 Tele-Meister

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    Will mint run a Windows or Apple OS emulator?
     
  18. Dacious

    Dacious Poster Extraordinaire

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    Probably the MotherInLaw addin......:lol:
     
  19. Zipslack

    Zipslack Tele-Meister

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    Yes and Yes. I completed my MS-centric B.S.-I.T. using linux with VirtualBox running Win7 and WinServer...at the same time and had them communicating on their own virtual network with SQL and the works. All the programming and web development along with OpenOffice for editing and creating Office docs.
     
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  20. FenderGuy53

    FenderGuy53 Poster Extraordinaire

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    Zipslack beat me to it, but YES.

    There are at least two ways to run MS Windows apps in Linux: 1) download Wine from your Linux distribution’s software repositories. Once it’s installed, you can then download .exe files for Windows applications and double-click them to run them with Wine, and 2) install a copy of Windows in a “virtual machine” program like VirtualBox, VMware, or use Linux’s built-in KVM (Kernel-based Virtual Machine) solution.
     
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