Is 30 days too long to wait for a refund on a purchase?

Not when it's almost 2 grand.

 

Update on my situation with ProAudioStar. The keyboard arrived at their warehouse on 8/3. As of today 8/12 I still have not gotten a replacement or a refund of my money. They’re now using the excuse that the pandemic is increasing their processing times. It’s funny though it only took them a day to ship out the damaged keyboard during this same pandemic.

I’m going to give them an ultimatum today; ship my replacement this afternoon or I will escalate this with Reverb and my credit card company.

 

With apologies to The Lord of the Rings......this is the "excuse" to rule all excuses. I'm just waiting for someone to blame C19 for our Texas heat and humidity.......

 

Had a Delay pedal package show up empty from them.Had to file claim with Pay Pal to get my money back! Finally did. Took a good month though.

 

File a dispute with your credit card company. It may not get you your money back any faster but that is what I would do

 

I have a lot of experience with retail on every level. I've seen it from the inside as a lot have.
Most companies do not put over emphasis to timely return a customers money unless there is competition for their services,.

When there is little or none...you wait.. Customer service? Companies cheap out on that regularly...but some do not.

Case in point is Coleman,. to this day they are a great company in no small part due to their never expiring customer service. You buy it,. don't like it ...return it, here is your $$. Call them, say I have a model XX lantern and the Y is broke.

Their answer 100% of the time: " Sorry to hear that sir,. what is your name and address and I will get that right to you." That's customer service...no debate, no qualifications,. just where do you want me to ship it.

The result of this is...whenever I decide to buy anything and Coleman makes it...they get my exclusive business as their products are good...and their CS is even better.

 

30 days is unreasonable. I have returned stuff to Amazon during the pandemic and received credit in mere days. I just went through a situation trying to get a piezo saddle for my Ovation. Bought and installed the wrong one and the dealer sent me the right one and refunded me for the first one the same day he got it back. Customer service should always be the goal.

 

It used to be...but companies have got the idea they do not need qualified sales persons or fantastic customer service. Put the crap on the shelves...and it will sell by itself,. why would you need a 50,000 a year professional to assist you and maximize the amount of money you spend? They dump the pro's and hire inexperienced no-help. As long as you can stock shelves,. you are hired. Customer service? ha.

 

Update: Still waiting on ProAudioStar to do the right thing after they've had the keyboard back in their possession for 12 days now. I've opened a complaint on Reverb. I guess I'll see where that takes me.

I have a suspicion that I'm eventually going to have to dispute this charge with my bank/credit card company.

 

I thought I was covered using Reverb. We shall see.

 

I just want a undamaged keyboard. If ProAudioStar would follow through I’d be happy to let the whole thing go.

 

Update: I was refunded today by Reverb Admin. They tell me it will take 2 to 3 days to be posted to my card. The Charlie Foxtrot will soon be over.

From the message that I got from Reverb, the refund was pushed through by Reverb instead of the seller. If this is true I’m not a bit surprised. I hope they are able to hold them accountable.

Since I’ve been refunded they apparently take away the ability to leave scathing negative feedback on Reverb; which is a damn shame because I don’t think that the feedback on Reverb tells the full story if people can’t read about deals that have gone sour with a seller.

I guess l’ll have to go to Yelp to post and join the other disaffected former customers of ProAudioStar.

 

Amazon (UK) returns are fantastic - you mostly get a prepaid return and a promise to pay when they receive the item, and within an hour or so of dropping it into the post office, a refund email to tell you they’ve refunded you. Means you’re less worried about buying something and sending it back if needed!

 

The refund hit my card on Friday.

It took from August 3rd when they received the the damaged keyboard back from me to August 28th to get my refund.

The whole ordeal from start to finish was 37 days from initial order to refund.

 

Yeah that's not good. As I said earlier, I had a fantastic experience with ProAudioStar but clearly that's not always the case. Sorry that happened, but very happy it's resolved!