I've got a Hipshot bender on one of my Partscasters (B and G benders and a drop D lever), and I discovered over time that while I wrestled with working the B lever (that has a long steel rod that you work by pressing it against your hip), using the palm lever for the G string was much more natural and easy for me to use. So a couple of weeks ago I sent an email asking Hipshot whether they could change the hip lever to a second palm lever if I sent it back. I was contacted by a rep named Oscar Yuan, who said all I'd need to do is send it back and they'd change over the B lever for me - at no charge! I got an invoice for the work the other day and the amount due was $0.00. In a time where just about any mod or change to a piece of gear comes with a price tag, I was surprised and extremely pleased that they would take the time to do the work and not even charge me return shipping on the bender. It's being delivered today and I can't wait to get it back on the guitar. I just wanted to give credit where due. Many, many thanks to Hipshot for doing the work for me. Very satisfied customer here.