Whitebeard
Tele-Meister
That's supposed to be a real good guitar. If it's new Gibson needs to see that. If it's still owned by the store then I'd let them keep it/deal with it. If you own it and it's under warranty have Gibson or the store fix it.
Correct - they would much prefer to sell it to the next guy, who may not notice the issue, or care, and just gotta have a Gibson.They won't bargain much based on that anyhow. Move on.