The adjuster thingy on my schnazzy 3-guitar stand turned to snot and could well have dropped 3 guitars at once. Dodged a bullet! Contacted Hercules and got the typical gracious, 'No problem, Charlie-o...just send us pics, the serial # and THE SALES RECEIPT THAT YOU,OF COURSE, HAVE CAREFULLY FILED AWAY FROM 5 YEARS AGO." I couldn't come up with the receipt, and they sent me a new stand anyway...with a couple improvements over the old design. Integrity, yo.