Apologies in advance for the rant: I am furious with the so-called customer service I have received from Fender Custom Shop on what should have been a straightforward order. Last September, I ordered a Fender 5-string Jazz Bass Custom Classic (Journeyman finish, engraved pickguard and neckplate, push-pull pot for series-parallel switching) through my local Long & McQuade Custom Shop Showcase Dealer. It was meant for a 10th anniversary present for my wife (yes, she plays bass). After explaining the specs to the salesman, a senior L&McQ employee I've known for years, he estimated the FCS could deliver in 4 months as a Team Build. Just to be safe, I gave them five months, paid my deposit and waited. The first problem: Fender contacted me and said they couldn't do a push-pull pot on the bass. No suggestions for possible alternatives. I wrote them back, suggesting they use an S-1 switch to get the series-parallel switching. Six weeks go by, then I get a response: nope, can't do that either. No suggestions for a possible alternative. At that point, I said, fine - no series-parallel switching. I wait. And wait. It's getting close to the five month deadline: I contact my L&McQ rep to ask if the bass is ready yet. He, knowing what it's for, gets in touch with FCS. No response. My 10-year anniversary date comes and goes without me hearing from FCS. My sales rep apologizes up and down, says he's received no word from the Custom Shop as to whether it's ready, or when it will be built. Luckily, I found another present for my wife as a stop-gap, and I figure I'll re-purpose the bass as a birthday present. They should be able to build a Team-Built bass in a year, right? Right? My sales rep is completely in my corner. His words: "You amaze me with the patience you possess." Fast forward to May, four months after the deadline. FCS contacts me with a complaint about the pickguard engraving: I wanted her initials in a script logo across the pickguard: "SvR." FCS says they can't do it, it's too similar to the "SRV" script on their Strat. Once again, no suggestions for an alternative. I suggest another font that looks different. I also expressed my displeasure at the delay and the flimsy basis for nixing my requests. I even pasted a passage from the Custom Shop's website: "...a veteran band of builders, each a specialist dedicated to their own area of expertise—working together to build your ideal Fender to your exact specifications..." to remind them of how they're supposed to behave. Yesterday, the Custom Shop responds: still no apology for the delay, just "understands your frustration with the build." The second proposed font is also unacceptable. Apparently, it's a decision from Fender's legal and marketing team. No proposed alternatives. I have just about had it with Fender Custom Shop. I've received nothing but obstruction and delay, and now this bass is 4 months overdue. I'm seriously tempted to demand my money back and go to G&L or some other custom builder that understands the notion of customer service. Your thoughts?