I guess in this day and age big companies with a big name don't have to worry too much about customer service or even basic competence. It bothers me a lot, the bigger you are, the more resources you have and the better you should be able to serve your customers, but I guess Fedex doesn't see it that way. I ordered some parts I needed 10 days ago, I needed the parts by this monday. I tracked my package (the order was sent Fedex) and noticed it was moving at a snail pace but it was ok, I thought, because I still had plenty of time. So they scheduled deliver for Friday. Friday came and went and no delivery, I called and they said it was re-scheduled for Saturday. Nothing on Saturday either, so I called Fedex and they told me not to worry, that I could pick up the package myself on Monday, guaranteed, or wait for a home delivery that same day. I just called and they said nope, that particular office is closed on Monday and Tuesday and I have to wait till wednesday to pick up my parts or wait for an "eventual" delivery. There's no way in hell now that I will get my parts on time, no way. Thanks to Fedex, I'm now screwed. I guess the Chuck Nolan character in the Castaway movie was all based on some made up BS... Fedex is a scam, I will not make sure everything gets shipped USPS or UPS.