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eBay advice needed / can a seller reverse a UPS shipment?

Discussion in 'Bad Dog Cafe' started by kickz28, Jan 28, 2008.

  1. kickz28

    kickz28 Tele-Holic

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    Hi,

    I just bought a guitar on eBay.

    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=260202944157&ssPageName=STRK:MEWN:IT&ih=016

    I had the guitar shipped to New York and will be going to pick it up. I emailed the seller today and asked if he had shipped the guitar yet to which he responded:


    Anyway, the tracking number is not up on the UPS site yet (I guess it should be tomorrow). The part that I don't like is that he wants me to pay him $35 more than what was originally agreed and what is listed in the auction. First, how do I know that it actually cost him $100 instead of $65?? Isn't $65 plenty to ship a guitar via UPS? Second, even if it is true, its not my mistake, I paid the price as listed and probably would not have bought it for $35 more.

    My concern is that if I don't pay him that he reverse the shipment. Is that even possible? I also have as of now perfect feedback (and so does he), I don't really want to get a negative. He probably doesn't really want to either.

    So I'm not going to reply yet, I'll at least wait for the UPS tracking to appear on the UPS web site.

    Does anyone else think this is not a reasonable request?

    Thanks!
    Joey
     
  2. RomanS

    RomanS Poster Extraordinaire

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    I'd wait till you've got it; maybe there's some paper documentation that mentions the shipping prices. If it really cost 35 $ more, then I'd say split that up between you and the seller, and send him 17.50!
     
  3. TDPRI

    TDPRI Retired

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    I'm not sure about reversing a shipment before it is delivered.

    But I do know you're entering into shaddy waters. I agree that it's the shipper's problem that he under collected for shipping. And, yes, unless it's being sent someway other than ground $100 sounds like he took it to a UPS Store and they've charged him their usual exorbitant prices for packing and shipping.

    Some folks just aren't cut out to be internet sellers because they don't have a clue about shipping.

    You can fight the guy over the money, but I think you're going to open up an unpleasant chapter if you do. You decide if that's worth $35 to you or not.

    You can ask him to show you a receipt or tell him that it's his problem that he didn't do his homework and you'd be 100% right.

    It's up to you.

    NOTE: I just looked at the auction and he put a set price on the shipping. So, both PayPal and Ebay will take your side. Be sure that every email you send him about this -- and I do mean every email -- is sent through the Ebay message system. That will be the only way you can get support. And, if his request for $35 more dollars didn't come through the Ebay message system you can ignore it, I believe.

    I do know that any email in any Ebay transaction that does not go through the Ebay message system is considered to not exist by Ebay.
     
  4. Mark Davis

    Mark Davis Telefied Ad Free Member

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    Thats way too much for shipping. He must have gone to a pack and ship that has a UPS pickup spot they charge double what it should be.

    You can have any guitar shipped 2 day priority for less than $50 with USPS or Fed Ex. I got my Gibson Les Paul shipped from Kentucky to Bakersfield for $29 and the other Gibson Les Paul I just got in Dec was shipped from New York to Bakersfield 2 day for $33.

    Just noticed your in Canada which might have something to do with it.

    Id just ask the guy for a complete refund and not have him ship you anything he is ripping you off.
     
  5. Baba Rumraisin

    Baba Rumraisin NEW MEMBER!

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    Reverse UPS

    I believe he can cancel the shipment as long as it's not pretty much to your front door. UPS will simply turn it around and bring it back.
    As far as the extra charges for shipping and without actually seeing the posting
    it is not uncommon or unreasonable to ask for the extra money, it's done all the time. That said, and personally, when I ship something and it turns out that it is more expensive than I had quoted then I usually just bite my tongue and eat the extra charges myself. If I were you I'd offer maybe ten bucks more for the shipping and see how that turns out. He will probably take it. It is the seller's responsibility to make sure that the prices he quotes are accurate. If you pay in good faith and then they want more you do, I believe, have the right to cancel the deal. He cannot, under these terms give you negative feedback for something like this. The Ebay resolution center is your best bet for a fix to this.
     
  6. Telelicious

    Telelicious Banned

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    He cant reverse the shipment.
    When you get it, it will have a barcoded destination sticker on it. You can take this to one of the UPS mailbox places and they can read it and tell you the actual shipping cost.

    RomanS has the right idea. Id split it with him too.

    Selling alot of stuff on ebay, Ive found that the shipping calculators are usually way off and most of the time in the buyers favor.

    The cost of shipping nowadays is out of hand. Its literally doubled in the last two years to send anything anywhere.

    I personally wont buy anything anymore off ebay if it is going to be sent UPS.
     
  7. RomanS

    RomanS Poster Extraordinaire

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    That was my main reason, too - sure, he did set a shipping price, but I know from personal experience that you can't rely on calculating shipping prices ahead (unless you're a professional seller who ships stuff all the time), and especially when sending internationally - for these two conflicting arguments, I'd simply split the amount...
    That's the way I handled it, both as a seller an buyer, in similar situations; and of course, when I set a shipping price that was too high, I returned the difference to the seller!
     
  8. kickz28

    kickz28 Tele-Holic

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    Just to clarify, its not being sent internationally.

    You seem like an honest seller, but never has anyone refunded shipping for me, even though its often A LOT more than what it says on the shipping label.

    Thanks for the advice!
    Joey
     
  9. Dave W

    Dave W Friend of Leo's

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    No he can't.

    It may be done all the time, but it's unreasonable and unethical; and if a fixed shipping charge was stated, it's a breach of contract and a violation of eBay policies.
     
  10. Jett

    Jett Tele-Meister

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    If it was me, I would do nothing. If the guitar is in the UPS system you will recieve it. After that enjoy the guitar and dont leave feedback, unless he leaves you feedback first. He probably will let it go. I sell on ebay all the time and from time to time I eat freight, because I guessed wrong. I would never go back and ask for more money. It is the cost of doing business, you win some you lose some.
     
  11. Tim Armstrong

    Tim Armstrong Super Moderator Ad Free Member

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    Hey, he set the shipping price ahead of time. If he made a mistake, well, this should be a good lesson for him. If he had done the packing himself, he would have made a PROFIT on the shipping!

    I have no sympathy for him, and if it was me, I'd politely decline to pay more.

    Cheers, Tim
     
  12. Colo Springs E

    Colo Springs E Doctor of Teleocity Ad Free Member

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  13. lostpick

    lostpick Tele-Afflicted

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    I ship guitars with Fedex ground for less than 20 bucks...

    I wont buy anything on Ebay where I feel
    I am being gouged on shipping to cover
    the sellers commision that he has to pay to
    Ebay and Paypal...

    thats where the extra shipping cost goes...
     
  14. Hockey Rocker

    Hockey Rocker Former Member

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    Yeah, just accept the guitar. His mistake. It's business. Plus he's the one that got hosed on packaging and handling, not you. I'm a dumpster diver for packaging material. It saves a bunch of cash and is better for the environment. There's enough cardboard, styrofoam and bubble wrap in the world without me buying new stuff. Using the UPS machine at work, I can ship a guitar from NJ to CA, ground service uninsured, for about twenty bucks, just as Lostpick mentioned.

    Regarding UPS re-routing, they used to be more friendly about doing that before the advent of Ebay. If our factory shipped to the wrong location, I could call the UPS preferred customer line, give my account number, and they would send it back to me if I faxed them a request on letterhead. Now I think it requires a faxed letter from both parties. It may even be impossible. Now if we ship to the wrong address I just credit the shipping charge for all involved parties and ask the receiver to re-label it and ship it against my account number. Small customers are cool about it, big companies usually can't be bothered and just send it back to me. Thanks a lot.
     
  15. markw51

    markw51 Tele-Afflicted

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    I recently shipped a guitar that I sold on eBay to a guy and I also undercharged him for the shipping.

    But I considered it my mistake and ate it.

    I'd say its up to you.

    He obviously didn't make the effort to pack it himself which would have cost him a great deal less. So now he wants you to pay.
     
  16. CSS

    CSS Tele-Holic

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    100 bucks and it isn't even in a hard case? Dude, you are getting hosed on this one if you pay him one penny more. You bought, you paid, he better ship it without reversing anything. I agree with others, he took it to a shipper and said pack it up. It is not your problem he is busy at work. I got a tip for him, quit selling on eBay and tend to your day (or night) job. Tuff stuff, that is his problem. You paid more than enough to ship a non cased guitar from coast to coast anyways!
     
  17. Mike Simpson

    Mike Simpson Doctor of Teleocity

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    It's a $600 guitar... except for the special color...
    http://www.musiciansfriend.com/product/Epiphone-Casino-Electric-Guitar?sku=518295

    $450 + $65 is already $515 and if you add $35 you are at $550...

    I would not pay for packaging labor or materials. Ask for the weight, measurements of the box and take the origin and destination zip code and use the calculator on the UPS site. He chose the price of $65...

    All of this sellers feedback is as a buyer... this is the first time as a seller.

    This would scare me since he also describes having spent $100 on setup work and still describes a problem with one of the pickups... and the case is $100 extra...
    "All sales are final, no returns, and buyer pays shipping costs."

    I say... no way did the shipping cost $100.
     
  18. Mark Davis

    Mark Davis Telefied Ad Free Member

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    Dave W is right if a flat rate shipping rate was quoted on Ebay he cant charge you anymore just like he cant charge more than you bid.

    If the seller said shipping charges will be computed at the end of the auction according to the buyers zip code then he can charge anything he wants to.

    But if the shipping was stated in the ad as a flate rate of $65 he HAS to charge you that price. Just like Dave said it breaks the ebay contract.

    Id report him to ebay for trying to rip you off.
     
  19. austintele

    austintele Tele-Afflicted

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    I would not pay; you had a set agreement.
     
  20. buddywayne

    buddywayne Tele-Afflicted

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    I am an ebayer with ethics. You owe this guy nothing. He needs to learn from
    his mistakes like me and many others>
     
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