Over the past 12 months I have become more interested in building partscasters (pretty much solely due to this forum - thanks guys!). I have built a couple so far, and have a bunch more in mind. Anyway, I initially tried to source information and product from local (Australian) vendors. As is typical over here, the chance of getting a response via email is virtually nil. If I could get anyone on the phone I have typically had a disinterested response at best. In stark contrast, all the dealings I have had so far from vendors from the states has been outstanding. The guys that come to mind are Matt Jenny from MJT, Jason Lollar and Marc Rutters. Email responses have always been within 24 hours (far less in the case of Rutters - that guy must work 24 hours a day). The products I have received so far have been first class, but more importantly to me the level of attention and advice has been invaluable. All to a guy on the other side of the world. I'm sure that there are some great vendors over here, and I am all for supporting our local market, but so far the US is kicking our butt on the customer service front.