Lefty Luthier
Tele-Meister
A lot of folks are satisfied with these, but I'll never buy another one. We had a BES860XL that pulled ~3,000 double-shots before retirement with a prematurely tired pump that couldn't pull a second double-shot at the same pressure than the first. We've got a BES870XL that has pulled ~5,570 double-shots. It's near end of life, as-expected. The grind amount is almost maxed-out, although I may be able to shim the burrs and get more 'travel' to the setting. The pump is worn and can't produce pressure much above the low end of the acceptable range.
My main complaint is that the grind amount has spontaneously varied with both machines. It will hold a setting for 2 or 3 weeks, then drift one way or another, too much or too little. I set it and the same thing happens. Sometimes it will make large changes in amount, suddenly. Over a span of 8,570 shots, that's become an unacceptable pain in the ass. Also, our example of the 870 has never produced the same pressure as the 860 did, even though the pump is the same.
The 860 is boxed up in the garage and get's loaned out to friends and neighbors who are 'espresso curious.' When this 870 is in paliative care, I'll be shopping for a different machine that's not Breville.
Wow, that's unfortunate to hear. I have not had any of these issues, and we put that thing through the ringer over here. Approximately 12-14 shots of espresso a day for at least 6-7 years now. Grind stays consistent and only moves if we change baskets. We had the same model before this one that lasted about 10 years amd we gave it away as we felt it might be time to replace it. My sister is still using it to this day without any problems! For the price, that seems like a decent return.