Buyer requesting refund after months with amp

i would do absolutely nothing further. offered to help with repair costs? that was over and beyond reasonable, IMO.

 

In my opinion, when someone buys used, they're taking the risk that comes with the age of the product. You sold them the amp in good faith - it's not like you were trying to rip them off. The amp arrived in condition sufficient for the the buyer to not immediately demand a refund. And who knows what they've done to/with the amp in the meantime. For example, there's at least a chance that the amp has experienced a power surge while in the new owner's possession. If you have an overzealous sense of guilt, throw them 10% of the final sale price and tell them that's the best you can do. You're an honest seller who did his best to fulfill his obligations in the transaction. You can't please everyone, and you didn't offer an extended warranty as a condition of the sale. This is one of those great topics where you're going to get a million different opinions, but that's mine.

 

Nothing.
The return policy was stated prior to purchase.
You have no idea, nor responsibility, regarding what has happened to that piece of delicate electrical equipment for the last two months.
Tell the fella you are sorry to hear he’s having issues, but at this point you are not responsible for the condition of the amp.

 

Buyers remorse

 

His amp now. I wouldn't have offered to pay for nuthin' if you didn't sell it with a warranty. He may have dropped it down a flight of stairs or been playing in a high-power hair band since he received it. It's electronics, not a block of steel.

 

I believe the expression is 'pound sand'. That's what they do.
They've had it long enough. Not your problem, and don't offer to have it repaired either. If it worked when it left your possession, and presumably when they received it, the onus is not on you to resolve anything. Two techies?, smell the odour of bovine ordure being wafted your way.
Wish them well for the future and get on with your guilt-free life.

 

Tell him to pound sand. Then stop communicating with this nutter and don’t give them a cent.

 

Two techs fixed nothing and it cost equivalent to the amp? That doesn't sound correct.

 

No!

 

NO! Don’t give them a penny! This is not your responsibility anymore. If you send him 10%, send me 10% too.

 

Where did you sell it? With experience as both a buyer and a seller, on eBay “return policies” basically mean nothing. If the buyer wants to send it back, they generally get to send it back.

Reverb can be a bit better.

 

Exactly.

 

Tell him to "have a nice life" .

 

A deal is a deal. If he wanted an amp with a warranty, he should have purchased one.

And another thing: What does "struggling volume wise" mean? Not as loud as he thought it would be?

 

Clearly, Torren61 has never experienced that "overzealous sense of guilt" that I was talking about.

 

I was accused of having buyer’s remorse once because I wanted to return a used AppleTV Gen1 that was bricked. Ended up with eBay making them take it back.

 

I would not do it. NOPE.
But if you want to , tell him you will take it back if he ships prepaid, If it is not damaged, you will not refund original freight, refund will be -10% restocking fee.

All my (few!) sales of amps etc on line now state all of the above except the restocking fee. If an amp buyer wants to lose roughly $100 for the freight both ways, I'll take it back if Ebay or Reverb says I need to.

I sold a vintage Jensen speaker recently. The buyer claimed it was defective (I had tested it and described the sound test) When it arrived back he had punched a hole in the cone with the speaker stud....obviously in mounting it.

 

But was it DOA? Or did it take a couple months to go belly-up?