Was it from Japan @fenderese? Lots of different sellers for the same guitar, it’ll sell elsewhere and your guy won’t actually have the item so he’s got to refund. I don’t like eBay from my experiences where a buyer will whine about something (and I’ve bought stuff that had ‘surprises‘ and I don’t whine) and they’ll open a case and eBay always sides with the buyer and the seller gets screwed. Reverb seem very reasonable listening to buyer/seller disputes. I’ve had mostly good experiences on Reverb.