Admin Post We have kept quiet about our Grand Prize guitar from the 2010 Giveaway as this drama played out. Here's the long and short of it. We shipped the guitar to the winner in early December and UPS (United Parcel Service) destroyed the guitar in shipping. The winner immediately reported the damage within the first 30 mins of receiving the guitar. We insured the guitar for $2000. But UPS now claims that some 3rd party insurance company that they contract with has denied the claim and it is their claim that the guitar was not damaged in shipment. There is no appeal. No recourse and no option. The claim has been totally denied. We've decided to go public and tell this story as we prepare to sue UPS for the amount of the claim and treble damages for business fraud as permitted in the state of Texas. We know that stuff happens when products get shipped. We understand that. All we expect is that when you insure against that damage that the contract is honored and we're shocked and saddened that UPS does not honor it's commitments. We can't speak for you or others, but we do not plan to ship via UPS on our future shipments.