Yah, at first I was impressed that they called to check on my order of a guitar cable. Then I thought it was a bit much. THEN I needed a breakout cable for an audio card in my computer. The company that makes the product couldn't help me, nothing on Ebay or Amazon. I called Sweetwater, they shipped me one FREE and I didn't buy the sound card from them. That kind of sealed the deal for me, I'll deal with a few calls for that kind of service.