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MacBook Crashed.... onto the floor.

Discussion in 'Bad Dog Cafe' started by Tarnisher, Feb 27, 2012.

  1. Tarnisher

    Tarnisher Friend of Leo's

    Apr 12, 2008
    Brooklyn
    My Mac Book decided to pull a Humpty Dumpty, and landed on its spine (see below for details).

    I tried recovering files, but was unsuccessful, as described here:
    http://forums.macrumors.com/showthread.php?p=14386344#post14386344

    So I used the OSX DVD to open Disk Utility and erase the drive. Then I started reinstalling OSX.

    It took several hours, but seemed to be making progress. Then it went black, made the startup chime, and displayed the Apple logo. Ten minutes later, it did that again. Then it did it again. After the 8th repetition of this, I turned it off.

    What now? Should I go buy a new HD and install it? Or is there something else to try first?

    Thanks!

    Background Info:

    My MacBook crashed- literally- onto the floor.

    I picked it up and opened it and it made a lot of bad sounding mechanical noises.

    I was able to drag windows around and minimize them, but it was very sluggish. When I clicked on an image on the desktop it opened up, but only after several minutes.

    I restarted, but it just showed a logo and a spinning wheel for an hour.

    I took it to the Genius Bar, and they said I should try using FireWire Target Mode to save files and then do a full erase of the hard drive, and reinstall everything. I have a Time Machine backup, but it's not recent, and I'd like to save pictures that aren't on it.
     
  2. ifallalot

    ifallalot Tele-Holic

    753
    Feb 24, 2012
    Huntington Beach, CA
    Someone said DiskWarrior in that thread you posted; we've had great luck with that at work
     
  3. w3stie

    w3stie Poster Extraordinaire

    Apr 19, 2010
    Brisbane
    Either take it to a shop, or do it yourself, but I think you're wasting your time re-installing things until you open it up and find out/fix what is broken. It may not be worth repairing.
     
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  5. Chud

    Chud Poster Extraordinaire

    Dec 30, 2010
    New York City
    +1 to finding out if there is any physical damage inside the case whether that be to the HD, optical, motherboard, etc... If you can get the computer to boot up in target mode and pull everything off the internal drive that way then that's definitely a lucky break considering the only two pieces with moving parts that would make those ugly noises are the HD and the optical. Maybe the disc will have just enough spin left to get it done. Good luck!
     
  6. you are in luck! you have been using time machine on a regular basis.. take it to your local apple store, have them service it and restore from last night's time machine back up.
     
  7. Tarnisher

    Tarnisher Friend of Leo's

    Apr 12, 2008
    Brooklyn
    I've given up on recovering data- I do have a Time Machine Backup, but there were some pics I imported that aren't on it. Not worth the money to recover, though.

    My problem now is that reinstalling OSX didn't work.

    Oh, and when I took it to the Genius Bar, they did open it up and couldn't find anything visibly wrong. They successfully booted it up with an external HD, so they think the HD is probably the problem.

    I'm thinking I will have to buy and install a new HD, but before I do that, I thought I'd see if any of you Geniuses had any other ideas.:D
     
  8. caferacer

    caferacer Tele-Afflicted

    Jul 3, 2011
    phila pa
    bad noise is a sign of a damaged hard drive
    I would replace the drive and go from there
     
  9. Duncas

    Duncas Friend of Leo's

    Nov 11, 2010
    Wolverhampton UK
    take it to a pro. usually the genius guys are really good. apple support isnt toooo bad aswel.
     
  10. esetter

    esetter Tele-Afflicted

    Sep 1, 2011
    MI
    Do you have Apple Care coverage?
     
  11. Buckocaster51

    Buckocaster51 Super Moderator Staff Member

    Age:
    64
    Jan 6, 2005
    Iowa USA
    Admin Post
    Didn't erasing the HD toast any chance of file recovery?
     
  12. nope. you are done... get a hard drive and install..
     
  13. mattdean4130

    mattdean4130 Tele-Afflicted

    Diskwarrior will do nothing for a physically damaged drive. It only repairs filesystem errors.

    If you dropped it while it was running, chances are the platter has brushed the disk surface (making it almost impossible to recover the data)
    The more you do to it the less chance you have.
    Being that you've erased and re-installed your chances for recovery are pretty slim, but you should have it checked out by a shop.

    There are a lot of other mechanical parts in a macbook, the most important being fans. If you've dislodged something and a fan is not working efficiently you can destroy your processor (which means logic board replacement) pretty quickly.

    Hopefully, you'll get lucky and just have to replace the hard disk - but i'd say it's slim chances of getting your data too. I would really recommend getting it checked out though, because Apple hardware is pretty compact, and can have lower tolerances than other brands - meaning something moving a couple of milimetres can cause big problems.

    How do i know this, i was an Apple Certified tech for about 5 years :D
     
  14. mattdean4130

    mattdean4130 Tele-Afflicted

    Well i just read up on the thread a little more, and if it boots from an external hard drive then you have your answer.
    But you already had it after seeing the genius bar, i'm not sure why you would seek a second opinion from a guitar forum?
     
  15. dragonfly66

    dragonfly66 Tele-Afflicted

    Jan 14, 2010
    USA
    If the genius bar told you it is the hard drive it is probably the hard drive. Hard drives are cheap and easy to install. Usually the genius bar staff will run a diagnostic in addition to checking out the physical hardware. Get a harddrive and an external harddrive the same size and SuperDuper back up software.
     
  16. imwjl

    imwjl Poster Extraordinaire

    Mar 21, 2007
    Wisconsin, USA
    A physically damaged drive is never good but neither are the MacDummies who don't know to take a Mac drive and put it in a system to run SpinRite. I've found an occasional "Genius" who knows of SpinRite and looking at a drive below the OS but most don't. If you're in a situation with high penalty for failure you want to do that before running Disk Warrior or similar.

    It can be a bummer but SpinRite can also confirm why another utility may not get you anywhere if it cant do enough with the drive.

    Time Machine should get you there but I've had a few times when it didn't and being able to use the transfer utility was nice.

    I hope it works out regardless. Good luck!
     
  17. not if you really really want the files... it is pretty remarkable what can be recovered after a new format...
     
  18. younkint

    younkint Tele-Afflicted

    Age:
    63
    Oct 14, 2007
    Spring, Texas
    This is damage, not a manufacturers defect. Not covered. Kind of like flushing your iPhone down the toilet ...they just aren't going to cover that.




    .
     
  19. Tarnisher

    Tarnisher Friend of Leo's

    Apr 12, 2008
    Brooklyn
    Thanks, everyone. Guess I'll go ahead and order a new HD.


    Because you guys always have so much fun writing replies like these!:D


    And because TDPRI is just the best forum on the web of any kind, and I've received excellent computer advice here before. In this case, I didn't expect much, but my ignorance is vast, so I thought I would just see if there was something I didn't know about.
     
  20. simonc

    simonc Friend of Leo's

    Age:
    37
    Jun 25, 2004
    Perth Western Australia

    platter brushed the disk surface?:confused: do you mean read / write head?
     
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