Out of all of the years I have been at my job I have dealt with all sorts of foul people. I've dealt with belligerent drunks, people who want to fight, and just stupidity in general, and I have never once lost my cool. Who would have thought a 61yr old woman would press the right combination of "buttons". I have kindly asked many people to leave, but today I told a woman to "get the hell out" but I didn't raise my voice. So about 2 months ago she and a group came in to bowl. She immediately falls her first throw. No injury was sustained, and all was well. So tonight she comes in and immediately states that she went to the doctor and nothing was wrong, but she wants us to pay her medical fees. Her claim is that we are the only alley that rents bowling shoes with a rubber heel. These I explained to her that these rental shoes are the industry standard world wide, and that the heel isn't called a heel it is called a brake because it's purpose is to stop you so you don't slide out onto the oiled lane. She claims I am calling her a liar. I insure her that I am not, that she is just miss informed. So I tell her that regardless of how I feel, it is ultimately up to the insurance company to decide to do a settlement, and that every other claim we have ever had has been denied. So while my coworker is making copies of her medical bill. She commences to tell me a "few pointers" on how to deal with people of her generation. So I interject and tell her I was raised from birth by my grandparents who are older than her. So she continues to tell me "You are not dressed appropriately to be in public." (I am in my bowling attire of Black Canvas shorts a plain gray tank top amd ZZ top hat). And that people my age do not respect the morals of her generation. So I give her the rejoinder of "for somone 45yrs older than me I would think you would know that ALL people deserve respect until they prove otherwise". She said nothing for a moment... Then said "clearly you aren't interested" and I replied " No, I am not interested in that, get the hell out. Everyone in my Adult/youth league turned to me and said they commended me for putting up with her as long as I did...and a few of them were ready to give her a earful. I mean really, you're gonna dress me down because of my appearance while participating in a sport....with children?