Carvin Customer Service ROCKS. I have a pile of their stuff, and I love it. I just ordered another pair of PM12 PA cabs to use as my new monitor wedges. I unboxed one and it was awesome, unboxed the other and it was smashed. Whole right lower corner busted up with loose pieces in the box. Now, there was no shipping damage on the box at all, it looked fine. The speaker though, is toast. So I called Carvin Customer Service, and got "Bart" on the phone. Here's what Bart said- "Well, I'm 100% certain it didn't leave here that way, but that's really beside the point, what was your order number?" I gave him the order number, and Bart says "Here's what we're gonna do. We're gonna ship you a new one, right now today. I'll be sending UPS to pick up yours. Just box it back up, and put the pieces in there with it. They'll come to your door and pick it up, you don't have to do anything." No questions, no "you'll have to file a claim", no "we have no way to prove how that happened", no "Send us back the bad one, and THEN we'll ship you a new one". Just a very friendly "A new one is leaving now, so sorry you had to deal with that." I liked Carvin anyhow. A lot. Service like that will keep me a customer for LIFE.