We all hear the bad stories so I thought I would share a good experience I had at Guitar Center. I recently discovered some new strings that I really like. I had 3 unopened sets of the strings I had been using. I buy most of my strings at GC but some at Music Go Round. They are the same price it just depends on where I am at the time. So I truly thought I had bought these strings from GC. I decided to take them in and see if they would exchange them for the new strings I like now. After I was in the store and had explained to the sales guy what I wanted to do, I could clearly see I had not bought them there since the strings I brought in all had a sticker on the package with the price and none of their strings had tags. Bottom line is they gladly exchanged them for the ones I wanted. Now part of me thinks sure they would do this since they sell them and they are unopened but since it was obvious I had not bought them there they certainly could have sent me on my way. The guy obviously knew they did not come from there also. Anyway I just thought I would share the story since we don't hear a lot of good ones about them. I'm sure more happen but we as humans tend to only share the negative for some reason. I thought it was very nice of them and I was happy. It probably will make me a little more loyal to buy my strings there from now on.