Hope this helps you decide not to use Enterprise or National. Enterprise rentor totalled my daughters car while legally parked. She wasn't in it luckily. Actually hit two parked cars. She didn't have collision since the value of the vehicle and the premiums made it a losing proposition. This was a hit and run and the cops woke her up at 4:20 am to inform her. Keys were left in the hit and run car. The intrepid cops went to rentor's house. Rentor said they thought it was stolen since they didn't see it parked where they left it that morning at 7am but said they left the keys in it and the doors unlocked. Who does this in NYC? They didn't report it stolen though until 8pm that evening. Cops took no action and will not investigate further since no one was hurt. They apparently bought this story or just don't care. Enterprise has stated in writing that due to a "careful review of the facts and circumstances" my daughter may be responsible. How's that? They will not pay for towing or storage while we wait 10 days for their appraisal of the vehicle. My daughter is a music teacher footing NY tow pound the bill as it stands now. $1,000.00 Enterprise' self owned insurance company Elco has also stated in writing they cannot honor her claim for the loss of the car until they complete their investigation. Since the car was reported stolen they doubt they are responsible. (rentor left keys in car/doors open remember. waited all day to report it stolen) They don't care what my daughters ability to pay for the tow pound is nor how it affects her ability to afford transportation two and from work. Elco subs the appraisal out to a company in California that seems to love playing 3 card monty with with the tow pound guy. Lots of shady little lies on my daughters nickel as we wait for the appraisal. Elco doesn't give a poop. Enterprise doesn't either. SCA the appraisal company is shady. The cops don't care. My daughter picked up her stuff from the car today and the tow pound guy said the cops gave him the hookah found in the hit and run car. She is planning to get married and I'm hoping she moves out of the hellhole that is NYC.