MIghtyMIte neck update

[martyb1]

Well 4:58 pm here,which I believe makes it 5:58 local time in MightyMite land
Guess what,not a peep.No email,phone call,nothing.
On the brighter side,I did get a call saying my Kinmans are here

[PJ]

Sorry guys....I didn't know MM was acquired by Cort. All I know, is the neck I bought from them a couple years ago was DS (insert dog or donkey, doesn't matter). Just junk. In the end, I discolsed all its flaws and somebody bought it for a third what I paid for it. Live & learn. But, there are so many nice necks being made out there, and now that I see MM necks getting close in price to some of the good stuff, I think its only a matter of time before they'll have to kick-up their business approach or their products, or both, a few notches.

[graphs]

Originally Posted by martyb1

Thanks for the replys guys.We will see if anything happens today.I posted a link to this at the Mighty Mite forum.Not sure just what it will do.Not a lot of traffic there

Not sure if this is a good thing to do but here are the email addresses I have if any feel compelled

jeffk@mightymite.com

jkylloe@hotmail.com

dude, you should email ^them^ the link to this thread. big company or not, bad reputations are easy to get and not easy to repair...and this being the biggest telecaster forum on the web and everything, they might want to rectify the situation with you and hopefully show some good faith to the thousands of people who read tdpri. that's a lot of potential customers!

[martyb1]

Hmmm,nothing yet
Just thought I would update.Had a chance to check here at work

[ucnick]

Man, I sure am glad I never bought from them. Guess I never will buy from them now. I know it doesn't make a lot of difference to a hypercorp, but its the principle of the thing - SOLIDARITY! At least they won't get any bucks from a few people who are wise to their ways.

It helps that I have been very satisfied with my Warmoth necks, have four so far (two boatnecks with ebony boards and two fatbacks all maple), all excellent, and have a fifth on the way... no not Scotch, a neck... hmmm have to rethink about the fifth of Scotch...

[boris bubbanov]

There's just too many better companies, companies who care what the customer thinks. I've bought all my aftermarket necks from USACG and Warmoth, but I'd have to go through them, and Musikraft, and Allparts, and Guitar Mill before I'd be thinking about Mighty Mite. Oh, and then there's the inexhaustible supply of Squier and other used necks available out there.

Maybe Mighty Mite doesn't know how they're seen on this forum. Maybe they can see the damage is done, and they'll just change the name and re-invent themselves. I wonder if pressure can be brought to bear on Stewart MacDonald to drop this product, as well. I have been buying a whole lot less from Stew Mac since I pieced this association together.

[Taipan]

Originally Posted by boris bubbanov

There's just too many better companies, companies who care what the customer thinks.

+1 on that..but we all make mistakes I don't care who or what we are. It is how things are handled after the mistake is made that shows the character of the person / company and speaks volumes.

[po-boy]

well said taipan -

i am going to be buying a neck in the near future and i'm not sure yet where i will take my business but i do know where i definitely won't - before the internet they could have gotten away with this and not noticed anything but not so any more -



- i'm not a complete idiot ... some parts are missing -

[lennyb]

edit due to more info !

[martyb1]

Well I just got home
Found this in my inbox
Sent 15 minutes ago

Dear Marty,

After a few days of trying to figure out what happened here I come to find
out that you necks did arrive and our credit department set your receiver
aside because they could not find a company name in our system so the whole
thing was just set aside.

Anyways, I will replace the necks like I said before and I am sorry for the
delay

They thought the return was from a dealer because we never get returns from
customers
so this was all messed up


Please send me the address you want the new necks sent too

Best,
Jeff

Now I guess we wait and see
I thought it was handles once before
I will keep you posted

[BroadMaster]

Originally Posted by martyb1

Well I just got home
Found this in my inbox
Sent 15 minutes ago



Now I guess we wait and see
I thought it was handles once before
I will keep you posted

If I was in this guy's position, I'd be sending it next day delivery guaranteed.

[Spunky99]

Originally Posted by BroadMaster

If I was in this guy's position, I'd be sending it next day delivery guaranteed.

So it took them 6 days before they figured it out. At least setting the shipment aside didn't get it totally lost.
I think they should have a procedure for when a shipment/return comes in from an unknown source.....

I don't need low quality, slow customer service and I'll pay a few bucks extra to get a good neck.

[shoretyus]

They thought the return was from a dealer because we never get returns from
customers
so this was all messed up


So they just put it on the shelf ? That was the problem in the first place

[Taipan]

Please do not panic, If your dealer refuses to replace the neck
Mighty Mite will replace it and I will suspend his account for 30 days to make a point

Yours In Tone,
Jeff Kylloe
Saying that they would replace it and I was told by Jeff Kylloe himself on the phone to return them to him directly(gave me a code to put on the package so he would know what it was)

I]Dear Marty,

After a few days of trying to figure out what happened here I come to find out that your necks did arrive and our credit department set your receive aside because they could not find a company name in our system so the whole thing was just set aside.

Anyways, I will replace the necks like I said before and I am sorry for the
delay

They thought the return was from a dealer because we never get returns from customers so this was all messed up

Please send me the address you want the new necks sent too

Best,
Jeff

Sorry just doesn't make sense to me. From the first post quote he seems to know you are not a dealer and will suspend his account for 30 days to make a point plus he gives you a code to put in the package so so he would know what it was.

Then in the second quote he says the credit department set your receiver
aside because they could not find a company name in our system so the whole thing was just set aside.

No one wants to hear excuses and if you are higher up on the ladder you should know that you do not ever point the finger at another area in your organization to a customer. You take it on the chin and say I screwed up or we screwed you, and let me make it right.


Jeff if your reading this try this next time.

Marty,
I am sorry for taking so long in getting back to you. I have no justifiable explanation for what transpired on our end regarding your necks other than we just screwed up. For that I am very sorry. Please send me your address and I will have two new necks sent out to you. I would also like to send you another neck, no charge for your troubles. Please let me know which neck of ours you would like me to include.
Thank you again for being a Mighty Mite customer,
Yours in Tone,
Jeff

[BroadMaster]

My bet says they'll never follow thru, although I wish for Marty's sake, they would.

[pchilson]

I think Mighty Mite just send 2 new necks to Marty. Lets hope so. The real problem here is that the necks became unusable even though they are factory sealed. Would it do this if it was on a guitar and that guitar was put away for some months in a case and when you opened it up again... big surprise? Can't imagine someone would deny a return on this. Will Mighty Mite pull through and do the right thing here? We shall see.

[gtech]

Every time I read about this bad MM neck, it reminds me of the 2 good MM necks that I used for 2 of my builds.
Both are installed on Tele bodies, but one has no strings on it. Neither of them twisted or show any problem coming after a year of use or no-use. And I check them from time to time, Both are maple V necks with a satin finish. Oh, I have a 3rd one, a Strat neck installed on a Tele body. No problem either with that one.

Nut I had a real cheap neck made in China that twisted a bit on another guitar. The dealer told me that indeed I should have installed it with strings on as soon as possible.

[boris bubbanov]

Originally Posted by Taipan

e.

Marty,
I am sorry for taking so long in getting back to you. I have no justifiable explanation for what transpired on our end regarding your necks other than we just screwed up. For that I am very sorry. Please send me your address and I will have two new necks sent out to you. I would also like to send you another neck, no charge for your troubles. Please let me know which neck of ours you would like me to include.
Thank you again for being a Mighty Mite customer,
Yours in Tone,
Jeff

This would be a wise course of action. I don't think every MM neck is gonna twist; I think it is entirely feasible that Marty could finish and nut three new necks from MM and they might all excel.
Products do sometimes fail, some companies' more than others, and as has been so eloquently stated before, it is what the manufacturer does next that makes all the difference.
A MM neck is obviously much more likely to go south than a Warmoth. All the more reason why the maker would have to work double overtime to compensate for this when it happens.

Well written, Taipan.

[HiggyDude]

Originally Posted by BroadMaster

I use a warmoth neck for the same . They didn't stand behind a brand new neck for a client. I ended up with it for a shop tool. Every once in a great while, I'll whack it real hard on the bench and mutter expletive deletives directed at Warmoth.

I found the same customer service attitude at Warmoth - the body and neck I bought were sub-par and they screwed up on the shipping. They wanted to hear nothing about whether I was satisfied or not. As to the shipping part I told them if they did not meet my terms and credit me the shipping (as I had not received the parts yet) I would refuse the order, call my credit card, get a refund and have them eat 2 shipping fees and go thru the process of restocking and putting the items back on the web. After a few hours I received an e-mail stating they would credit all of my shipping back.

Marty - can you call your credit card company (hopefully you used that or PayPal) and tell them of the issue - I'm sure they will credit your account.

I had a local ACE Hardware store take an order for some Krylon - they made me pay on the day of the order - no problem. Two weeks went by and I finally stopped by the store because no one contacted me. There was a sign on the door that said the owners have changed the locks and taken possession of the store and its entire inventory due to lack of payments. I immediately called my credit card company - told them of the order and the sign - the credited me back the money - no questions.

Just another reason why I have a VISA Platinum card – yes there are annual fees – but when I buy guitar parts, or anything with it and have an issue they have always taken care of me – no questions. Makes the fees worth it.

[boris bubbanov]

I just got two more Warmoth necks courtesy the UPS man.

Of course they're not hooked up yet, but they sure are pretty. I have every reason to believe these 2 will be as good as the other 10 I have bought there that are finished and in use.

I get the Vintage Modern type, fatback or boatneck, and have been pleased with the sound and playability of every one. Whether clear or with mild to moderate birdseye and in some cases also flame, the maple has been of the highest quality, nice nice slabs of indian rosewood, and really nice fretwork.

These necks have a premium look and feel about them I really like. I am lucky these guys follow a recipe or two that just happens to suit me, and I don't try to change them 'cause that'll never happen.

[ucnick]

I haven't had any customer service issues with Warmoth either, but then I haven't had any product issues. It's all been top notch and I have been very impressed. The first four were Warmoth Pro style necks, but the latest one is a Vintage Modern, hopefully it will have been made to the same high standards as the others...

[PJ]

Nick...I've had good luck with Warmoth. Their quality is superb, in every aspect of the product. I bought a Warmoth after a bad experience with MM.

[BroadMaster]

Originally Posted by martyb1

Well I just got home
Found this in my inbox
Sent 15 minutes ago



Now I guess we wait and see
I thought it was handles once before
I will keep you posted

So.......do you have the 2 new necks yet?