Trouble with Tone Guard pickguards...

[stranded horse]

Hi,

has anyone ever dealt with http://www.tone-guard.com/?
The gold anodized pickguards look gorgeous, so I want one. I ordered and paid for one 5 weeks ago, but still received no pickguard. I emailed him twice, last week and 2 days ago again, but no response.
What should I do? Anyone else experienced trouble?

regards,
s.h.

[Bentley]

LAWSUUIT! Just kidding... I think you best bet is to keep firing off e-mails, and try calling them.

[waparker4]

How did you pay for it? If PayPal, I would start the complaint process before your time runs out (45 days?)

[glen smith]

This is from his site:

Orders generally take 3-5 weeks for delivery

[waparker4]

Originally Posted by glen smith

This is from his site:

Did it include a line about never answering emails?

OP, did you email through this form? http://www.tone-guard.com/Customer_S...d_Us_Email.php

[Walter Broes]

It'll be OK - I have a Tone-Guard pickguard, and it took a while too. But it's perfect, worth the wait. Don't worry, it'll get there.

[stranded horse]

Originally Posted by waparker4

Did it include a line about never answering emails?

OP, did you email through this form? http://www.tone-guard.com/Customer_S...d_Us_Email.php

Both there and via email.

regards, s.h.

[Thomster]

I ordered one for my Tele back in May and I'm still to receive it or hear anything from Wayne (ToneGuard), I've sent emails through his website,personal email and messaged him on facebook (which has been updated since I ordered so he's been active on there) and had no luck whatsoever.
I looked at registering a dispute with PayPal but it was beyond the 45 days - as you know Wayne says 3-5 weeks for delivery so thats no good. The only thing you can do use chargeback through your bank account that paypal goes through.
Wayne seems like a good guy from other peoples feedback, and apparantly he has some family issues at the moment which has delayed orders so thats understandable. If you check out the link below you'll see my thread on offset guitars on the subject:

http://www.offsetguitars.com/forums/...ic.php?t=60271

I've decided just to wait it out-as Walter said, he heard nothing then it just arrived one day. I'm sure it will be fine, I'm just not a fan of paying for something and hearing nothing in response-not the way to run a business. Sorry if that sounds harsh, it takes a minute to write 'sorry mate, been delayed-you'll get it soon'..

[Mike Simpson]

Did you Call?
There is a Phone Number: 818-661-4487 listed on the site.

[Thumbs]

Hi Guys and Gals,

Wayne from Tone-Guard here. Yes, we've been slow on getting some orders out recently due to my mother's battle with cancer; she passed last Friday. We have also experienced a growth spurt here, had to replace a retiring vendor (our cutter). All is good now. Thanks to all who ordered and have been patient. We have issued refunds to all who requested one. We are adding some 14 new designs this week and next. Including; '72 TeleThinline, Tele Deluxe, '69 Thinline w/ Humbucker, TeleMaster and more.

We are back on track on building up inventory for quick shipping. Thank for your understanding and support during this difficult time.

May Your Tubes Glow Brightly,

Wayne

[stranded horse]

i finally received a mail today and he said that my pickguard will be shipping today! his mother was battling cancer for many months and died last week, and he apologized for the delay.

anyways, he seems like a good guy and i don't want this thread to leave a bad impression about him or his work.
seems like he simply had a terrible time in the past months, but that could happen to anyone.

[Thomster]

I'm deeply sorry to hear your terrible news Wayne. My condolences to you and your family.

Thats good that you heard from him directly Stranded Horse, I've heard nothing on my order yet. I assume I'll get my pickguard soon too-thats a little strange that yours is on its way now and was ordered 5 weeks ago and mine was 13 weeks ago and still nothing.

Anyway, my thoughts go out to Wayne and I hope to hea.r from him soon

[Thumbs]

Originally Posted by Thomster

I'm deeply sorry to hear your terrible news Wayne. My condolences to you and your family.

Thats good that you heard from him directly Stranded Horse, I've heard nothing on my order yet. I assume I'll get my pickguard soon too-thats a little strange that yours is on its way now and was ordered 5 weeks ago and mine was 13 weeks ago and still nothing.

Anyway, my thoughts go out to Wayne and I hope to hea.r from him soon

Hey Thomster, sorry my 19 y.o. son was helping get the orders out. ;-)
Give me your real info, please call the shop, leave a message with the info, I'll get it taken care of ASAP. Thank you for your understanding and patience.

[Thomster]

Hi wayne,thanks for getting back to me,no worries on the delay. My order was on 25th may so if you check your paypal for that date all my info should be on there,it'll be under my name 'thom lewis'. I'll try to call if there's a problem,i'm on holiday this week in deepest,darkest cornwall and the phone signal isn't great where i am but i'll try! Kind regards Thom Lewis

[Thumbs]

Hi Thomas, Found your order. I have the 5 hole version in stock. I'll have the 8 hole version you ordered sent to the anodizer on Wed. It will take maybe a week before then shipping it to you in the UK.

BTW, The difference in the 5 hole vs 8 hole version is of course the 3 holes, but did you know that a 5 hole vintage merely covers up the more modern 8 pattern, all holes align perfectly if it was made by Fender or a Fender OEM part.

Just wanted you to know in case you'd rather I ship it on Monday.

Thanks so much for your patience and understanding.

Best, Wayne

[Thomster]

Hi wayne,if you could send the 5 hole version on monday that would be great-i'm not fussy about having the 8 hole guard-i've used both 5 and 8 on my tele and either is fine-i've got a 8 hole on at the moment so i just ordered what i had already-it'll probably look nicer and more vintage with the 5 anyway! Thanks very much for letting me know. Kind regards Thom

[Thumbs]

Hi Thom,

It is packaged up and ready to ship on Monday. I'll forward via email the tracking info.

Best Regards, Wayne

[Thomster]

Great- thanks very much Wayne.

[Thumbs]

Hi Thomster,

Your guard has shipped! I sent you an email with the shipping info.

May Your Tubes Glow Brightly, Wayne

[BOB55]

Hey guys,

I'm new to this forum, and was hoping to get a reply from Wayne about a pick guard I ordered back in July. I understand He had some family issues, but I have not been able to get a response from him about my order after numerous emails and phone calls. I'm hoping he may see this and get in touch with me like he did before with another person that had a similar problem. Wayne, if you're out there, help a brother out!!