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Old June 17th, 2007, 09:53 PM   #1 (permalink)
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Fleabay problem

I sold an item and estimated the cost of shipping. I sent the estimate to the buyer and they sent the payment. I found out the actual cost of shipping was going to be twice what I thought it would.
I sent them a mesage and they sent me a nastygram saying they wanted thier money back. I'm going to send itback to them.

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Old June 17th, 2007, 09:58 PM   #2 (permalink)
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I think that if you quoted the price for shipping, you need to stand by it. It happened to me and I just dealt with it. No big deal.
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Old June 17th, 2007, 10:15 PM   #3 (permalink)
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I think you need to eat the loss...should'a done your homework
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Old June 17th, 2007, 10:20 PM   #4 (permalink)
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I run a repair business and try to give a good estimate of shipping costs. If I blow it I eat the difference as it is a part of doing business.
You are doing the right thing of course, but since you are not a business, the other guy should have been more understanding and cut you some slack. Like split the diff?
Just my .02
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Old June 17th, 2007, 10:29 PM   #5 (permalink)
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Well...

I don't think a nasty reply was necessary, but if I was the buyer I would expect you to live up to your word. I have sold a lot on ebay and have underestimated also, but I always sent the item with whatever I quoted. I believe that the buyer bids his maximum based on what you quoted as shipping, so it isn't right to bump up shipping after the auction ends.

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Old June 17th, 2007, 10:39 PM   #6 (permalink)
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Well, he was an real A-hole so I'm sending his money back.

You're right- it's probably good to do the homework but this was too expensive. Way more than I thought.
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Old June 17th, 2007, 11:18 PM   #7 (permalink)
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We don't know how you did your estimate, but I know I was surprised when the USPS changed their shipping fee parameters - and UPS and FedEx seemed to do the same. I usually do the closest estimate possible and then add a couple extra bucks to that - I'm generally real close to the actual cost. If the shipping cost is over, I eat the cost - if it's less, I refund the difference. I get good feedback, and my estimates are pretty close. Everybody seems to be happy.

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Old June 17th, 2007, 11:35 PM   #8 (permalink)
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Not to be a downer, but be prepared to receive negative feedback. I now split my shipping on Ebay using the Mississippi River. If it is east of the Mississippi it is this amount and west of the Mississippi this amount. This has worked well for me. I am in Atlanta and when shipping to CA. before doing this, I always seemed to lose.

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Old June 18th, 2007, 12:23 AM   #9 (permalink)
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It's in the wording. A quote is a number that has to be stuck to. An estimate is exactly that- a guess as to how much something will be.
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Old June 18th, 2007, 01:54 AM   #10 (permalink)
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Its real easy to go to usps.com type in your zipcode and the buyers zipcode get an idea of the weight and get an accurate shipping price.

If you said the shipping was gonna be a certain amount thats all you can really charge. Your buyer is probably an ok person just put yourself in THEIR shoes. They are expecting to pay $30 shipping and you resend a msg saying its gonna be $60.

What I always do when Im closing a deal is send the USPS webpage that shows the actual shipping for the item and what it cost that way the buyer knows Im not making any extra off the shipping.

This one is your fault chet didnt do your homework.
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Old June 18th, 2007, 02:27 AM   #11 (permalink)
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I've had to eat shipping costs a lot of times, usually not too much but if that's what you quote then you can't expect the buyer to pay aftwer theauction or sale . Got to be carefull with the larger packages , that's where you can really screw up at your estimate because of the size/weight calulations used .

I bought a NOS GZ34 tube off a guy last week on evilbay that cost me $81 . He charges me $12 to ship and a couple days later emails me saying that he lost $4 because of the shipping and wanted me to pay the difference . I told him sorry pal , if you can't mail 1 single tube for $12 that's not my problem ( oh boo-hoo )
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Old June 18th, 2007, 03:01 AM   #12 (permalink)
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I just had a newbie ebayer win an auction for a 7' 7" surfboard I had for sale.

All good methinks, got an okay price - but the winning bid was from Perth - I'm in the Gold Coast, 3000 miles away. And they hadn't asked for a quote on freight, even though I asked people to, on my blurb, before they bid.

Ya think he got a fright when it was more than half the surfboard cost!

I'm not sure he even knew he had to pay freight and there's no way I'm subsidizing his ignorance. He's coughing up the moolah too.

I always try to buy local.
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Old June 18th, 2007, 05:28 AM   #13 (permalink)
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how much extra are we talkin?

is it worth the negative feedback?
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Old June 18th, 2007, 10:05 AM   #14 (permalink)
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Originally Posted by Jett View Post
Not to be a downer, but be prepared to receive negative feedback. I now split my shipping on Ebay using the Mississippi River. If it is east of the Mississippi it is this amount and west of the Mississippi this amount. This has worked well for me. I am in Atlanta and when shipping to CA. before doing this, I always seemed to lose.

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and vice versa...
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Old June 18th, 2007, 10:07 AM   #15 (permalink)
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Originally Posted by dean View Post
We don't know how you did your estimate, but I know I was surprised when the USPS changed their shipping fee parameters - and UPS and FedEx seemed to do the same. I usually do the closest estimate possible and then add a couple extra bucks to that - I'm generally real close to the actual cost. If the shipping cost is over, I eat the cost - if it's less, I refund the difference. I get good feedback, and my estimates are pretty close. Everybody seems to be happy.

Dean
Yeah, I've eaten shipping charges quite often on stuff that I sell. This time it was just too much.

The guy had a good deal even with the extra shipping charge. It's his loss and I'll just keep the item.
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Old June 18th, 2007, 10:55 AM   #16 (permalink)
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I'm of the mind that phrases like "estimate" means exactly that...what you THINK it'll cost, so I guess it'll depend on how YOU worded the original statement. I've never sold anything on ebay, but if I did, my report thingy would clearly state "Buyer to pay actual shipping costs", thus eliminating any & all doubts.

I've been screwed once by a seller and I won't make the mistake again. The feedback issue is one that irks me, as this seller in question refused to leave feedback until I did, which I feel is lame--I paid according to agreement and in a timely fashion, the seller owes me the positive, but he knows he bent me over and knows he's got a slam coming, so he holds MY rating hostage.

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Old June 18th, 2007, 11:01 AM   #17 (permalink)
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I'm of the mind that phrases like "estimate" means exactly that...what you THINK it'll cost, so I guess it'll depend on how YOU worded the original statement. I've never sold anything on ebay, but if I did, my report thingy would clearly state "Buyer to pay actual shipping costs", thus eliminating any & all doubts.

I've been screwed once by a seller and I won't make the mistake again. The feedback issue is one that irks me, as this seller in question refused to leave feedback until I did, which I feel is lame--I paid according to agreement and in a timely fashion, the seller owes me the positive, but he knows he bent me over and knows he's got a slam coming, so he holds MY rating hostage.

Good Luck
Good advice about the "Buyer to pay actual shipping". The box wasn't that big so I thought it would cost about the same as most of the others I've shipped. I've had good luck with FEDEX and only one problem that was my fault. It's a wake-up call for me to be more careful in the future.

You're really at the mercy of the other guy when it comes to feedback. I had a lot of auctions where everything went well and the other party still wouldn't leave a positive feedback. Negative feedbacks don't scare me because- "chit happens".
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Old June 18th, 2007, 11:16 AM   #18 (permalink)
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I got a few negative feedbacks and they were all retalliation from non paying bidders who I gave neg feedback to first and then they lied in their postings

I have not had much trouble for some time now and if I do have problem I try and work it out first with the buyer/seller before I pull the trigger or I'll just let it slide and post nothing .

It does hurt you somewhat if you show too many negative remarks in your feedback , best to keep it all good .
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Old June 18th, 2007, 02:09 PM   #19 (permalink)
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+1 what Mark Davis said.
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Old June 18th, 2007, 02:31 PM   #20 (permalink)
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Sorry but the buyer should pay what the shipping actually costs. I try not to screw over anyone who wins my auctions and expect the same when things go wrong.
I'm not letting anyone rip me off. I'll send them back thier money before I let that happen.
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Old June 18th, 2007, 02:37 PM   #21 (permalink)
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+1 what Mark Davis said.
Agreed. You quoted the buyer a price for shipping. I believe you should stand by your word. Blaming the buyer for being unhappy with the cost changing after an a greement was made is unfair (IMO). As Mark say's you really should have done your homework first...
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Old June 18th, 2007, 02:58 PM   #22 (permalink)
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I`ve bought quite a bit of stuff on E Bay ( never sold anything ) and knowingly spent too much on postage. Never again. I kinda know what it costs to ship the items I`m buying and if the postage is way to high I just pass on the item.
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Old June 18th, 2007, 03:13 PM   #23 (permalink)
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I see lots of things on Ebay where the item is resonably priced but the shipping is way out of line way too much.

You can mail any small objects under 2 lbs 2 day priority for under $5. Tubes strings pickups pots switches tuners nuts and some pedals etc all fall into this category.

You can pretty much ship any guitar for $50 or less 2 day priority anywhere inside the USA.

If you dont quote a set shipping price and state in the ad I charge actual shipping then you are fine but if you state a flat shipping rate of x amount of $$ you have to sell it that way or you have broken the contract.

Since the buyer is the one paying for the shipping they have every right to get mad or not do the deal if you quote 1 shipping price then try to charge more than your quote.
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Old June 18th, 2007, 03:24 PM   #24 (permalink)
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Sorry but the buyer should pay what the shipping actually costs. I try not to screw over anyone who wins my auctions and expect the same when things go wrong.
I'm not letting anyone rip me off. I'll send them back thier money before I let that happen.

How are they "ripping you off" ? It was your carelessness that lead to the problem. You are totally giving the buyer the runaround by not following through.
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Old June 18th, 2007, 03:39 PM   #25 (permalink)
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Sorry but the buyer should pay what the shipping actually costs. I try not to screw over anyone who wins my auctions and expect the same when things go wrong.
I'm not letting anyone rip me off. I'll send them back thier money before I let that happen.
Post the auction link so we can see whats going on.
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Old June 18th, 2007, 03:53 PM   #26 (permalink)
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I see lots of things on Ebay where the item is resonably priced but the shipping is way out of line way too much.

You can mail any small objects under 2 lbs 2 day priority for under $5. Tubes strings pickups pots switches tuners nuts and some pedals etc all fall into this category.

You can pretty much ship any guitar for $50 or less 2 day priority anywhere inside the USA.

If you dont quote a set shipping price and state in the ad I charge actual shipping then you are fine but if you state a flat shipping rate of x amount of $$ you have to sell it that way or you have broken the contract.

Since the buyer is the one paying for the shipping they have every right to get mad or not do the deal if you quote 1 shipping price then try to charge more than your quote.

The only thing that's set is the price that the buyer won the auction at. The shipping cost is what the shipping cost ends up as.
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Old June 18th, 2007, 03:59 PM   #27 (permalink)
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Flip it over

Quote:
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The only thing that's set is the price that the buyer won the auction at. The shipping cost is what the shipping cost ends up as.
Do you really believe this? What if you were the buyer? Can you say that everything would be fine and you would have gone along with your actions?
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Old June 18th, 2007, 04:05 PM   #28 (permalink)
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I'd probably call the shipping company to check against this and if it were true then I'd have to pay it.
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Old June 18th, 2007, 04:05 PM   #29 (permalink)
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Post the auction link so we can see whats going on.
Exactly why are you so worried about this?
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Old June 18th, 2007, 04:06 PM   #30 (permalink)
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How are they "ripping you off" ? It was your carelessness that lead to the problem. You are totally giving the buyer the runaround by not following through.
That's bull.
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Old June 18th, 2007, 04:08 PM   #31 (permalink)
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I see lots of things on Ebay where the item is resonably priced but the shipping is way out of line way too much.

You can mail any small objects under 2 lbs 2 day priority for under $5. Tubes strings pickups pots switches tuners nuts and some pedals etc all fall into this category.

You can pretty much ship any guitar for $50 or less 2 day priority anywhere inside the USA.

If you dont quote a set shipping price and state in the ad I charge actual shipping then you are fine but if you state a flat shipping rate of x amount of $$ you have to sell it that way or you have broken the contract.

Since the buyer is the one paying for the shipping they have every right to get mad or not do the deal if you quote 1 shipping price then try to charge more than your quote.

That's if you have a box to ship it in. Boxes cost money too.

Yeah, guitars are under $50.00 again if you have a good box.
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Old June 18th, 2007, 04:11 PM   #32 (permalink)
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Exactly why are you so worried about this?
Well if we see the auction we can see the item since you havent mentioned it or any details at all except the shipping turned out to be more than you quoted the buyer.

If a set shipping price is quoted inside the Ebay ad then thats part of the contract and you HAVE to sell the item with THAT printed shipping price.
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Old June 18th, 2007, 04:11 PM   #33 (permalink)
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Chet,

When I bid on an item, I subtract the shipping cost from the most I am willing to pay. Like a lot of people stated, it's about whether you gave him a quote or an estimate. Furthermore, if he's been difficult to deal with, I suggest you fullfill your obligation to the letter and no more.
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Old June 18th, 2007, 04:17 PM   #34 (permalink)
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He said he wanted his money back so that's what I'm doing.
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Old June 18th, 2007, 04:18 PM   #35 (permalink)
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Chet,

When I bid on an item, I subtract the shipping cost from the most I am willing to pay. Like a lot of people stated, it's about whether you gave him a quote or an estimate. Furthermore, if he's been difficult to deal with, I suggest you fullfill your obligation to the letter and no more.
He'll go on my Blocked Bidder list.
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Old June 18th, 2007, 04:39 PM   #36 (permalink)
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I can't believe because of your screw up that your are going to Block him. He might have had an attitude with after you told him you wanted him to pay more for shipping, heck, I would have too. You have not told us one thing that he has done wrong. In his shoes, he could have needed what you selling to complete a project of his. Not only is he not getting the product, but now he has to take more time he wasn't planning on spending to search for a new one.

I think this should be a humbling situation for you to realize the mess you can get caught up in if you are not careful. He has every right to leave negative feedback from what you have stated on here.

In a way, I would like to know your seller ID so I know what I might be getting into.
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Old June 18th, 2007, 04:42 PM   #37 (permalink)
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I just wanna see the ad so I can see how its worded.
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Old June 18th, 2007, 04:42 PM   #38 (permalink)
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That's bull.
Okay then....With that, I am outta here! Good luck with all!
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Old June 18th, 2007, 04:45 PM   #39 (permalink)
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Pack and mail

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That's if you have a box to ship it in. Boxes cost money too.

Yeah, guitars are under $50.00 again if you have a good box.
Please don't tell me you took it to one of those "Pack and Mail" shops. I took a guitar to a UPS one around here and they wanted $80 to pack and ship a guitar. That is a total ripoff. I just got a box myself, packed it myself, and shipped it for 25...
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